Kelsey Dugan
Norristown
Summary
Dynamic account manager with expertise in client management, effective communication, and collaboration. Proven ability to drive engagement and enhance service delivery through strategic problem-solving and attention to detail.
Overview
2
2
years of professional experience
Work History
LCUR Account Manager
Trane Inc.
King of Prussia
08.2025 - Current
- Managed client accounts and maintained effective communication with customers.
- Supported sales team by preparing reports and tracking client interactions.
- Conducted market research to identify potential leads and opportunities.
- Collaborated with cross-functional teams to ensure alignment on client needs.
Client Services Representative
Trane Inc.
King of Prussia
07.2023 - 07.2025
- Handled customer complaints to ensure satisfaction and resolution.
- Processed orders and managed billing inquiries efficiently.
- Collaborated with team members to enhance customer service strategies.
- Educated clients on services and promotions to drive engagement.
- Facilitated communication between departments to improve service delivery.
Education
Bachelor of Arts - Political Science
Manhattan College
Bronx, NY05-2022
Skills
- Client account management
- Market research
- Service delivery improvement
- Effective communication
- Problem solving
- Attention to detail
- Verbal and written communication
- Goal setting
Timeline
LCUR Account Manager
Trane Inc.
08.2025 - Current
Client Services Representative
Trane Inc.
07.2023 - 07.2025
Bachelor of Arts - Political Science
Manhattan College