Kelsey Epoca
Hershey
Summary
A customer service professional with strong background in hospitality and administrative tasks. Recognized for effectively managing front desk operations, addressing guest needs, and ensuring welcoming environment. Team player known for adaptability and commitment to achieving high standards in guest service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
Derry Township Parks and Recreation
02.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Worked with grade school children who arrive at the community center after school.
Lifeguard
Hershey Entertainment and Resorts
05.2021 - 07.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
Lifeguard
Central Penn Fitness Center
10.2021 - 04.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
Lifeguard
Hummelstown Community Pool
05.2020 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Monitored safety of guests in and around swimming pool.
Education
International Business Management
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2027
High School Diploma -
Lower Dauphin High School
Hummelstown, PA06-2023
Skills
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
- Work well with children
- Exceptional communication
- Time management
- Empathy and patience
- Customer service expertise
- Cash handling experience
- Hospitality service expertise
Certification
CPR and AED certified.
Timeline
Front Desk Attendant
Derry Township Parks and Recreation
02.2023 - Current
Lifeguard
Central Penn Fitness Center
10.2021 - 04.2022
Lifeguard
Hershey Entertainment and Resorts
05.2021 - 07.2024
Lifeguard
Hummelstown Community Pool
05.2020 - 09.2020
CPR and AED certified.
International Business Management
Bloomsburg University of Pennsylvania
High School Diploma -
Lower Dauphin High School
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