Kelsey Gehlert

• Supervised daily operations to ensure compliance with company policies and procedures.
• Managed cash handling procedures, maintaining accurate records and reconciling discrepancies.
• Led team in maintaining store presentation standards to enhance customer shopping experience.
• Trained new employees on store operations, safety protocols, and customer service techniques.
• Implemented inventory management practices to optimize stock levels and reduce shrinkage.
• Collaborated with management to identify areas for process improvement and efficiency gains.
• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
• Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
• Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
• Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
• Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
• Conducted routine safety inspections throughout the premises to identify potential hazards or maintenance needs.

Answer phone calls, help customers, friendly service, use of internet and computer skills, stocking, fulfilling online orders, inventory counting

• Assisted customers with product selection and inquiries, fostering positive shopping experiences.
• Maintained inventory accuracy through regular stock checks and updates in inventory management system.
• Collaborated with team members to ensure timely restocking of merchandise on sales floor.
• Processed transactions efficiently using point-of-sale systems, enhancing customer satisfaction.