Kelsey Grim
Hanover
Summary
Versatile and detail-oriented administrative professional with over 8 years of experience in healthcare, retail, and service environments. Skilled in managing front and back-office operations, insurance billing, EMR systems, customer service, scheduling, and reporting. Adept at multitasking in fast-paced settings while maintaining professionalism and accuracy. Seeking to leverage my experience in a dynamic medical office or administrative support role.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
Work History
Clinical Support Assistant
Wellspan Cardiology
Gettysburg
12.2025 - Current
- Assisted healthcare professionals with patient intake and documentation processes.
- Coordinated appointments and managed patient scheduling efficiently.
- Supported clinical staff in preparing examination rooms and medical equipment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Office Administrator
Om Cardiology, LLC
Westminster
07.2022 - 11.2025
- Managed all front desk responsibilities, patient check-in/out, and phone communications
- Performed clinical support tasks including EKGs, stress tests, and monitor placements
- Submitted insurance claims, processed payments, and handled collections
- Completed insurance and medication prior authorizations
- Prepped daily charts and maintained accurate records using Athena EMR
- Contacted patients with test results and follow-up instructions
- Handled prescription refill requests and ensured compliance with office protocols
Office Assistant
Smith’s Sanitary Septic
Hanover
05.2020 - 07.2022
- Created and managed invoices using QuickBooks
- Scheduled service appointments and coordinated with field technicians
- Handled incoming customer calls and inquiries
- Maintained accurate records of service requests and customer accounts
Assistant Store Manager
Rue 21
Gettysburg
01.2017 - 05.2020
- Opened and closed store, handled daily deposits and financial logs
- Assisted customers and resolved service or product issues
- Managed store inventory, restocking, and audits
- Completed daily sales and operational reports
- Supervised associates and supported daily team management
Education
High School Diploma -
Bermudian Springs High School
York Springs, PASkills
- Medical Office Administration
- Insurance Billing & Claims
- EMR Software: Athena
- QuickBooks Invoicing & Payments
- Patient Intake & Clinical Support
- Scheduling & Calendar Management
- Customer Service & Communication
- Inventory & Reporting
- Prescription Requests & Authorizations
- HIPAA Compliance & Confidentiality
- Customer support
Timeline
Clinical Support Assistant
Wellspan Cardiology
12.2025 - Current
Medical Office Administrator
Om Cardiology, LLC
07.2022 - 11.2025
Office Assistant
Smith’s Sanitary Septic
05.2020 - 07.2022
Assistant Store Manager
Rue 21
01.2017 - 05.2020
High School Diploma -
Bermudian Springs High School