Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey McDonald

Philadelphia

Summary

Dynamic and dedicated professional with a strong background in customer service and teamwork, honed at Philly Pretzel Factory. Proven ability to enhance customer satisfaction and train new team members effectively. Skilled in problem-solving and fostering a positive environment, ensuring safety and engagement in all activities.

Overview

8
8
years of professional experience

Work History

Team Member

Philly Pretzel Factory - Glenside
04.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.

Church Administrator Youth Intern

Philadelphia Bible Fellowship
01.2017 - Current
  • Developed comprehensive event plans, ensuring successful execution of church-wide gatherings and celebrations.
  • Oversaw facility maintenance projects, ensuring a clean and inviting space for worship and fellowship activities.
  • Greeted visitors, callers and members of congregation courteously and promptly
  • Provided administrative support to pastoral staff, contributing to their ability to focus on spiritual care within the congregation.
  • Gained valuable insights into nonprofit management by shadowing experienced professionals during day-to-day operations.
  • Provided administrative support to senior staff members, contributing to the smooth running of daily operations.
  • Built lasting relationships with youth and parents or guardians.
  • Strengthened communication skills through regular interactions with diverse groups of individuals during outreach events.
  • Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.

Mural Arts Intern

PYN
07.2024 - 08.2024
  • Gained hands-on experience in various art programs, increasing knowledge & an artistic skill set.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Summer Camp Counselor

PYN
07.2023 - 08.2023
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.

Summer Camp Counselor Volunteer

PYN
07.2022 - 08.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
  • Implemented safety protocols during activities to minimize risk of injury while maintaining an enjoyable atmosphere.

Education

College Prep

West Catholic Preparatory High School
Philadelphia, PA
06-2027

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving

Timeline

Mural Arts Intern

PYN
07.2024 - 08.2024

Team Member

Philly Pretzel Factory - Glenside
04.2024 - Current

Summer Camp Counselor

PYN
07.2023 - 08.2023

Summer Camp Counselor Volunteer

PYN
07.2022 - 08.2022

Church Administrator Youth Intern

Philadelphia Bible Fellowship
01.2017 - Current

College Prep

West Catholic Preparatory High School

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Kelsey McDonald