Kelsey Polanowski
Wilkes-Barre
Summary
Reliable and organized professional with positive attitude and strong interpersonal skills. Possesses foundational knowledge of office procedures and proficiency in data entry and basic computer applications. Committed to contributing to efficient office operations and high-quality administrative support.
Overview
10
10
years of professional experience
Work History
Clerical Specialist
Northeast Counseling Services
04.2023 - Current
- Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
- Managed inventory control for office supplies, resulting in reduced costs through bulk purchasing and avoiding stock shortages.
- Improved office efficiency by streamlining filing systems and organizing documents.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Pharmacy Customer Service Representative
Geisinger
03.2022 - 12.2022
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Confirmed customer information and insurance eligibility for prescriptions.
- Investigated and resolved customer inquiries and complaints quickly.
Receptionist
Terrana Law
03.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Clerk 1
Luzerne County Courthouse
01.2020 - 07.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Cashier
Gerritys Supermarkets
05.2017 - 02.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Kmart
09.2014 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
E.L Meyers High School
Wilkes-Barre, PA06-2016
Skills
- Scheduling appointments
- Organization skills
- Telephone etiquette
- Customer assistance
- Database entry
- File management
- Multi-line telephone operation
- Office equipment operations
- Computer skills
Timeline
Clerical Specialist
Northeast Counseling Services
04.2023 - Current
Pharmacy Customer Service Representative
Geisinger
03.2022 - 12.2022
Receptionist
Terrana Law
03.2021 - 02.2022
Clerk 1
Luzerne County Courthouse
01.2020 - 07.2020
Cashier
Gerritys Supermarkets
05.2017 - 02.2020
Cashier
Kmart
09.2014 - 01.2016
High School Diploma -
E.L Meyers High School
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