Kelsey Richardson
Elizabethtown
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Quote Maker
Bookroo
02.2023 - Current
- Sift through book quotes, and add qtags to them so that they are searchable on google.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
Admissions Coordinator
The Ascent Companies
01.2016 - 09.2019
- Talked with families daily about their at risk child, finding appropriate placement for them within our therapy programs.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Residential Director
New Haven Residental Treatment Center
01.2014 - 01.2016
- Oversaw and directed a house of 16-20 teenage girls and their safety.
- Oversaw several residential teams of staff
- Ran run drills with whole company in middle of night when a girl would runaway from center.
- Managed medications for girls, making sure they were properly and safely given.
- Consistent communication via phone and email to families regarding their daughter.
- Maintained detailed records regarding resident progress towards physical, emotional, and mental wellness goals.
- Provided ongoing training and support to staff members, ensuring that they were well-versed in best practices for providing quality care to residents.
- Facilitated smooth transitions for new residents by coordinating with their families, healthcare providers, and other relevant parties.
Residential Team Member
New Haven Residential Treatment Center
01.2012 - 01.2014
- Worked within a team of 5 other members to oversee girls and make sure they were closely watched and taken care of.
- Eventually becoming supervior, and overseeing 6 team members daily.
- Enhanced communication between staff and residents by organizing monthly meetings and feedback sessions.
- Collaborated with other staff members to provide comprehensive support services for residents in need.
- Coordinated the implementation of new policies or procedures within the residential setting to ensure smooth transitions for both staff and residents alike.
- Maintained up-to-date records of all maintenance requests, ensuring timely resolution of reported issues.
Education
Bachelor of Science - Therapeutic Recreation
Brigham Young University Idaho
Rexburg, ID04-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Excellent communication
Timeline
Quote Maker
Bookroo
02.2023 - Current
Admissions Coordinator
The Ascent Companies
01.2016 - 09.2019
Residential Director
New Haven Residental Treatment Center
01.2014 - 01.2016
Residential Team Member
New Haven Residential Treatment Center
01.2012 - 01.2014
Bachelor of Science - Therapeutic Recreation
Brigham Young University Idaho
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