Summary
Overview
Work History
Education
Skills
Timeline
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Kelsie Carr

Paoli

Summary

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

2026
2026
years of professional experience

Work History

Waitress

Great American Pub
2018 - Current
  • Trained new staff on menu items, service protocols, and point-of-sale systems.
  • Maintained cleanliness and organization of dining areas to enhance guest experiences.
  • Collaborated with kitchen staff to ensure efficient order preparation and communication.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Front Desk Receptionist

Prive Salon
06.2021 - 04.2025
  • Greeted and assisted clients, ensuring exceptional customer service and maintaining a welcoming atmosphere.
  • Managed appointment scheduling using salon management software, optimizing daily workflow and resource allocation.
  • Handled client inquiries via phone and in-person, providing accurate information regarding services and products.
  • Coordinated with stylists to ensure timely service delivery, enhancing overall client satisfaction and retention rates.
  • Processed payments efficiently, maintained accurate transaction records, and balanced cash drawer at the end of shifts.
  • Maintained cleanliness and organization of reception area, creating an inviting environment for clients and staff alike.
  • Trained new front desk staff on operational procedures, fostering a collaborative team environment to improve efficiency.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.

Dog Daycare Attendant

Lucie's Barkingham Palace
03.2019 - 04.2020
  • Supervised daily activities of dogs, ensuring safety and well-being in a dynamic environment.
  • Developed and implemented engaging play routines to enhance socialization among dogs.
  • Monitored health and behavior of dogs, identifying early signs of distress or illness for prompt intervention.
  • Trained new staff on operational procedures and best practices for dog care, fostering team collaboration.
  • Maintained cleanliness and organization of daycare facilities, adhering to health standards for animal care.
  • Coordinated feeding schedules and dietary needs for various breeds, ensuring nutritional requirements were met.
  • Managed customer interactions, providing updates on pet behavior and addressing owner concerns effectively.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
  • Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
  • Provided emergency first aid to dogs when necessary, minimizing impact of injuries and health episodes.
  • Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.

Education

Conestoga High School
Berwyn, PA

Licensed Esthetician - Esthetician

Chrome Institute of Cosmetology
Newtown Square, PA
07-2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Attention to detail
  • Safe food handling
  • Hospitality service expertise
  • Menu recommendations
  • Payment processing
  • Food running
  • Memory retention
  • Table setting
  • Active listening
  • Table bussing
  • Relationship management
  • Bar terminology

Timeline

Front Desk Receptionist

Prive Salon
06.2021 - 04.2025

Dog Daycare Attendant

Lucie's Barkingham Palace
03.2019 - 04.2020

Waitress

Great American Pub
2018 - Current

Conestoga High School

Licensed Esthetician - Esthetician

Chrome Institute of Cosmetology

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Kelsie Carr