Ken RANSOM
Gettysburg,PA
Summary
Dynamic General Manager with a proven track record at Advanced Auto Parts, excelling in operations management and team building. Achieved consistent revenue growth by implementing strategic sales initiatives and fostering a culture of continuous improvement. Strong leadership and problem-solving skills drive high employee satisfaction and customer loyalty.
Overview
25
25
years of professional experience
Work History
General Manager
Advanced Auto Parts
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales
AutoZone
09.2021 - 03.2022
- Implemented strategic sales plans for expanding customer base and achieving sales targets.
- Achieved personal sales and profit targets according to sales plan created by manager.
- Exceeded annual sales targets consistently by identifying untapped markets and adjusting sales tactics accordingly.
- Streamlined sales processes for improved efficiency and increased sales volume.
- Boosted sales revenue by developing and implementing strategic sales plans for products.
- Consistently met or exceeded quarterly sales targets by executing effective sales strategies.
- Assisted sales teams by providing technical guidance during pre-sales presentations and consultations.
- Boosted sales performance by developing and implementing effective direct sales strategies.
- Increased sales revenue by streamlining sales operations processes and implementing effective strategies.
- Contributed to sales growth by consistently meeting or exceeding individual sales goals.
- Helped sales team complete sales and finalize process.
US Army
US Army
04.2000 - 06.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Coached and mentored new recruits for motivated, high-performing teams.
- Secured and protected military property, assets, and personnel.
- Increased unit readiness by regularly assessing personnel performance and providing constructive feedback for improvement.
- Excelled in specialized training courses to enhance technical expertise in specific areas of military operations.
- Enhanced operational efficiency by maintaining thorough records of personnel, equipment, and supplies.
- Streamlined inventory management, ensuring optimal levels of necessary supplies.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Staff management
- Staff motivation
- Sales leadership
- Team development
- Sales development
- Merchandise planning
- Customer service
- Problem-solving
Timeline
General Manager
Advanced Auto Parts
03.2022 - Current
Sales
AutoZone
09.2021 - 03.2022
US Army
US Army
04.2000 - 06.2006
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