Kendale Brisbon
Philadelphia
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Enlisted Soldier
Army National Gaurd
04.2021 - Current
- communicated and worked with people of various backgrounds
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
- Served as an effective liaison between leadership and subordinates, resolving issues promptly and promoting a positive work environment.
- Participated in numerous humanitarian assistance missions abroad, delivering aid to populations affected by natural disasters or conflict situations.
- Upheld code of conduct and maintained professionalism in stressful situations.
Security Dispatcher Supervisor
Allied Universal Security Services
02.2019 - Current
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Teacher's Assistant
Dedicated to Quality Teaching
03.2016 - 01.2018
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Handled class records for attendance, assignment grades and course participation scores.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Kensington Urban Education Academy
Philadelphia, PA06-2015
Skills
- Military discipline
- Problem resolution
- Active listening
- Customer service
- First aid proficiency
- Tactical communication
- Positive attitude
- Strategic thinking
- Radio communication
- Critical thinking
- Documentation and reporting
- Secure communication
Accomplishments
Earned Army Achievement medal.
Multiple certificates and hours of cyber security training.
Certification
- CPR/AED Certification
- First Aid Certification
Languages
English
Full Professional
Timeline
Enlisted Soldier
Army National Gaurd
04.2021 - Current
Security Dispatcher Supervisor
Allied Universal Security Services
02.2019 - Current
Teacher's Assistant
Dedicated to Quality Teaching
03.2016 - 01.2018
High School Diploma -
Kensington Urban Education Academy
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