Kendall Benfield
Carlisle
Summary
Dynamic team member with extensive operational management experience, driving efficiencies and enhancing productivity. Proven ability to maintain quality standards and ensure safety compliance. Skilled in order processing, conflict resolution, customer service, and data entry/reporting. Strong organizational skills and adherence to COS standards contribute to effective housekeeping practices.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Fulfillment Clerk
Carlisle Construction Materials
Carlisle
11.2024 - Current
- Process customer orders efficiently and accurately for timely fulfillment.
- Utilized computer software systems and warehouse management systems to track orders, update inventory data, and process payments.
- Maintained inventory levels by organizing stock, restocking shelves, and conducting regular counts to ensure availability of products.
- Package products securely to prevent damage during shipping.
- Collaborated with team members to streamline workflow, enhancing order processing efficiency.
- Manage multiple tasks simultaneously while meeting tight deadlines.
- Monitored quality control standards to ensure product compliance with specifications.
- Resolved customer complaints regarding product quality or delivery issues, ensuring customer satisfaction and retention.
- Organized incoming products according to company standards before stocking them on shelves.
- Generated reports detailing daily activities, inventory shortages, and customer feedback.
Production Machine Operator Crew Leader
Carlisle Construction Materials
Carlisle
10.2018 - 11.2024
- Ensured compliance with manufacturing thresholds and waste reduction initiatives by setting up machines for diverse jobs, contributing to overall production efficiency.
- Exhibit exemplary leadership qualities through the enforcement of safety mandates and adherence to OSHA restrictions.
- Managed project contributions, aligning them with timelines and organizational standards to support operational goals.
- Optimize plant performance by interpreting process control analysis results and implementing necessary adjustments.
Sales Associate
Sheetz
Newville
07.2016 - 10.2018
- Drove customer engagement and increased sales by arranging new merchandise with attractive displays and signage, resulting in the efficient clearance of overstocked items.
- Built trusting relationships with clientele by fostering genuine connections.
- Maintained updated knowledge of promotions, exchange guidelines, payment policies, and security practices to ensure compliance.
- Created training programs for new team members on cash register operation, stock procedures, and customer service best practices.
Security Officer
Carlisle Events
Carlisle
04.2013 - 07.2018
- Created detailed reports on security-related incidents, enhancing communication with higher authorities.
- Addressed concerns promptly, delivering precise reports that ensured operational transparency.
- Conducted inspections of parking lot to verify the presence of parking permits and enforced consequences for unauthorized vehicles.
Implemented ticketing and towing procedures for any unauthorized vehicles found on site, ensuring compliance with parking regulations.
Maintained a record of all enforcement actions taken, providing accurate documentation for future reference.
Education
High School Diploma -
Big Spring High School
Newville, PA06-2017
Skills
- Order processing
- Inventory management
- Inventory tracking
- Order fulfillment standards
- Stock control
- Warehouse systems
- Quality Assurance Controls
- Materials Management
- Safety regulations
- Workplace Safety
- Performance Management
- Assembly and production
- Problem resolution
- Customer service
- Team collaboration
- Problem solving
- Leadership
- Time management
- Effective communication
- Microsoft Office
- SAP software utilization for inventory control/monitoring
Accomplishments
- ERH Department - Safety Team Leader
- 5S Champion (COS)
Certification
- CPR, AED, Bloodborne Pathogens certified through the American Red Cross
References
References available upon request.
Timeline
Fulfillment Clerk
Carlisle Construction Materials
11.2024 - Current
Production Machine Operator Crew Leader
Carlisle Construction Materials
10.2018 - 11.2024
Sales Associate
Sheetz
07.2016 - 10.2018
Security Officer
Carlisle Events
04.2013 - 07.2018
High School Diploma -
Big Spring High School