Kendall Plummer
Pittsburgh
Summary
Dynamic and results-oriented professional with a proven track record at Starbucks for exceptional customer service and sales proficiency. Skilled in strategic task management and effective written communication, I excel in fast-paced environments, evidenced by initiating training programs and boosting customer satisfaction. Expert in Microsoft Office Suite and prioritizing customer support, I bring a blend of hard and soft skills to drive success.
Overview
6
6
years of professional experience
Work History
Visitor's Experience Associate
Mattress Factory
Pittsburgh
08.2024 - Current
- Promotes membership sales every week by advertising to customers
- Develops exceptional interpersonal communication through daily interaction by guiding guests through the museum
- Greets and facilitates museum tours through three buildings
- Controlled quality of customer service throughout the institution to improve satisfaction with 50+ customers
Barista/Cashier
Starbucks
Pittsburgh
03.2022 - Current
- Won awards for customer service help during transactions and connection
- Educates customers with product information while operated cash registers undertaking 50+ cash management
- Learnt proficiency in working alone as well as working in a team
- Builds upon time management skills by creating 5+ products at a time
Server/Trainer
Cracker Barrel
Mattoon
08.2020 - 03.2022
- Implemented as well as administered new training programs to 5+ employees
- Optimized day to day procedure of processing over 100 transactions every day in a fast-paced environment
- Enforced proficiency in teamwork by working with 10+ coworkers every day
Sales Associate/Cashier
Scott's Building Center
Greenup
09.2018 - 05.2020
- Enacted precision daily by counting and recording inventory
- Managed 30+ customer accounts while ensuring high quality product delivery after sales services
Education
Bachelor's degree - Art History
Arizona State University
Tempe, Arizona05.2025
Associate's degree - fine arts
Lake Land College
Mattoon, Illinois05.2022
High school diploma -
Cumberland High School
Toledo, Illinois05.2020
Skills
- Proficiency in the Microsoft Office Suite
- Phone etiquette
- Effective Written Communication
- Strategic Task Management
- Sales Proficiency
- Data Analysis
- Personnel Supervision
- Prioritization and Scheduling
- Organized Project Planning
- Customer Support Expertise
Timeline
Visitor's Experience Associate
Mattress Factory
08.2024 - Current
Barista/Cashier
Starbucks
03.2022 - Current
Server/Trainer
Cracker Barrel
08.2020 - 03.2022
Sales Associate/Cashier
Scott's Building Center
09.2018 - 05.2020
Bachelor's degree - Art History
Arizona State University
Associate's degree - fine arts
Lake Land College
High school diploma -
Cumberland High School
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