Kendall Spragg
Bethel Park
Summary
Compassionate and knowledgeable professional experienced in ophthalmic terminology and patient education. Known for improving patient understanding and satisfaction through effective communication and streamlined clinical processes.
Overview
5
5
years of professional experience
Work History
Ophthalmic Assistant
Glaucoma Cataract Consultants, Inc
Pittsburgh, PA
06.2025 - Current
- Assisted in performing comprehensive eye examinations and diagnostic tests for glaucoma and cataract patients.
- Conducted preliminary assessments, including visual acuity tests and intraocular pressure measurements, ensuring high-quality data collection.
- Educated patients on treatment options, procedures, and postoperative care to enhance understanding and compliance.
- Administered eye medications for dilation during patient examinations.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Performed ophthalmology tests such as [OCT RNFL, OCT MAC and Visual Fields.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Collaborated with ophthalmologists to develop individualized care plans based on patient needs and test results.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Trained new staff members on office protocols, instrumentation usage, and patient interaction techniques.
- Streamlined appointment scheduling processes to reduce wait times and improve patient flow efficiency.
- Promoted positive public relations for the practice through exceptional interpersonal skills when interacting with patients and their families.
- Improved patient satisfaction by providing thorough pre-examination assessments and assisting with diagnostic tests.
- Managed patient records using electronic medical record systems to ensure accuracy and confidentiality.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Reviewed surgical plans and patient charts in order to prepare correct paperwork.
- Tracked and organized inventory of medical supplies to ensure availability for patient care.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Directed patients to exam rooms for initial evaluations and intake to aid physicians with carrying out efficient appointments.
- Implemented best practices for sterilization of equipment to maintain a safe clinical environment for patients and staff.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Directed patients to exam rooms for initial evaluations and intake to aid physicians with carrying out efficient appointments.
Surgical Coordinator
Glaucoma Cataract Consultants, Inc
Pittsburgh, PA
01.2025 - 06.2025
- Coordinated surgical schedules for ophthalmic procedures, ensuring optimal resource allocation and patient flow.
- Facilitated communication between surgeons, staff, and patients to resolve scheduling conflicts and address concerns promptly.
- Collaborated with healthcare teams to streamline pre-operative assessments and improve patient preparation processes.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Developed comprehensive patient education materials regarding surgery procedures, improving pre-operative understanding and satisfaction.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Implemented standardized protocols for surgical preparations, resulting in enhanced operational efficiency during procedures.
- Conducted regular audits of surgical coordination processes to identify areas for improvement and implement best practices.
- Trained new staff on surgical coordination procedures, fostering a cohesive team environment and maintaining high standards of care.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
Receptionist
Glaucoma Cataract Consultants, Inc
Pittsburgh, PA
07.2024 - 01.2025
- Managed patient scheduling and appointment confirmations for optimal office efficiency.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance verifications and maintained accurate patient records in electronic systems.
- Provided front desk support, addressing inquiries and resolving issues with professionalism.
- Coordinated patient follow-ups to ensure compliance with treatment plans and appointments.
- Organized medical files and maintained a well-structured filing system for easy access.
- Assisted in training new staff on office procedures and patient management protocols.
- Streamlined reception workflows by implementing improved processes for handling patient intake efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Social Media Manager
Platos's Closet
Bridgeville, PA
10.2023 - 06.2024
- Developed and executed social media marketing strategies to enhance brand visibility and engagement.
- Managed content calendar, ensuring timely delivery of posts across multiple platforms.
- Analyzed performance metrics to refine social media strategies and improve audience targeting.
- Collaborated with cross-functional teams to align social media efforts with marketing campaigns.
- Monitored industry trends to inform content creation and maintain competitive edge.
- Responded to customer inquiries on social media, fostering community engagement and loyalty.
- Implemented tools for scheduling and analytics, streamlining social media workflows for efficiency.
- Trained junior team members on best practices for content creation and platform management.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Private Nanny
Private Client
Venetia, PA
04.2023 - 08.2023
- Developed and implemented age-appropriate educational activities to promote cognitive and social development.
- Managed daily schedules, ensuring timely transportation to school and extracurricular activities.
- Provided nutritious meal preparation, accommodating dietary restrictions and preferences for optimal health.
- Established effective communication with parents regarding child progress, behavior, and developmental milestones.
- Assisted in homework completion, fostering a supportive learning environment that encouraged independence.
- Coordinated playdates and social events to enhance children's interpersonal skills and friendships.
- Monitored safety protocols during indoor and outdoor activities to maintain a secure environment for children.
- Mentored new caregivers on best practices for child care routines and household management techniques.
- Played games, worked on puzzles, and read books to young children.
- Oversaw household duties such as light housekeeping tasks or running errands.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared healthy, age-appropriate snacks and meals.
Sales Associate
Sheetz
Bethel Park, PA
08.2021 - 08.2023
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Operated cash register efficiently, processing transactions and handling customer inquiries promptly.
- Maintained cleanliness and organization of sales floor to create inviting atmosphere for customers.
- Collaborated with team members to optimize inventory levels and ensure product availability.
- Trained new staff on operational procedures and customer service best practices to foster a knowledgeable team.
- Implemented merchandising strategies to promote promotions and drive sales on the sales floor.
- Monitored stock levels and coordinated with management for timely replenishment of merchandise.
- Resolved customer complaints effectively, ensuring satisfaction while maintaining company policies and guidelines.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sandwich Artist
SUBWAY®Restaurants
Bethel Park, PA
03.2021 - 07.2021
- Crafted sandwiches to customer specifications, ensuring quality and presentation standards.
- Operated food preparation equipment following safety protocols and health regulations.
- Maintained cleanliness of workstations and adhered to hygiene practices throughout shifts.
- Assisted customers in selecting menu items, providing knowledge of ingredients and options.
- Processed cash transactions accurately, managing register operations during peak hours.
- Conducted inventory checks on supplies, notifying management of low stock levels promptly.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
Education
High School Diploma -
Bethel Park Senior Highschool
Bethel Park, PANo Degree - Nursing
Fairmont State University
Fairmont, WVSkills
- Surgical assisting
- Patient care
- Ophthalmic terminology
- Glaucoma screening
- Visual acuity testing
- Visual field testing
- Ophthalmic imaging
- Optical coherence tomography
- Fundus photography
- Corneal topography
- Retinoscopy techniques
- Pupil function assessment
- Tonometry experience
- Dilation experience
- Color vision testing
- Eye drop administration
- History taking
- Clinical documentation
- Chart documentation
- Authorization procurement
- Insurance verification
- Schedule appointments
- Appointment management
- Call triaging
- Supply restocking
- Instrument maintenance
- Support ophthalmologists
- Surgical preparation
- HIPAA compliance
- Patient education
- Eye anatomy
- OCT scanning
- Refill prescriptions
Timeline
Ophthalmic Assistant
Glaucoma Cataract Consultants, Inc
06.2025 - Current
Surgical Coordinator
Glaucoma Cataract Consultants, Inc
01.2025 - 06.2025
Receptionist
Glaucoma Cataract Consultants, Inc
07.2024 - 01.2025
Social Media Manager
Platos's Closet
10.2023 - 06.2024
Private Nanny
Private Client
04.2023 - 08.2023
Sales Associate
Sheetz
08.2021 - 08.2023
Sandwich Artist
SUBWAY®Restaurants
03.2021 - 07.2021
High School Diploma -
Bethel Park Senior Highschool
No Degree - Nursing
Fairmont State University