Kendyl Crellin
Hawley
Summary
Responsible and reliable individual looking for an administrative assistant position, bringing a strong work ethic, eagerness to learn, organization skills, and the ability to multitask in a fast-paced environment while providing excellent customer service.
Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Medical Receptionist
Lake Region Walk In
Honesdale
05.2024 - Current
- Managed patient scheduling and coordinated appointments efficiently.
- Collected patient information and verified insurance details accurately.
- Maintained organized patient records in electronic health systems.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
Receptionist
Cherry Ridge Veterinary Clinic
Honesdale
11.2022 - 02.2023
- Handled inbound and outbound calls.
- Appointment confirmations.
- Verified paperwork for accuracy.
- Handled insurance claims.
- Checked in clients for appointments.
- Filed patient records.
Receptionist
Pet Street Veterinary Care Center
Ormond Beach
07.2022 - 10.2022
- All inbound and outbound calls.
- Appointment confirmations.
- Calling clients that are past due on services.
- Checked in clients for appointments.
- Interacted with patients.
- Obtained records from other clinics.
- Referrals.
Nurse Aide
Wayne Memorial Hospital
Honesdale
09.2020 - 01.2022
- Performed as a Nurse Aide, and provided care to hospitalized patients.
- Taking vital signs, turning, moving and waking patients.
- Feeding patients and documenting food and liquid intake.
- Transporting patients.
- Cleaning rooms and bed linens.
- Documenting information.
Education
Medical Assistant -
Penn Foster Career School
Scranton, PA 08.2025 - 02.2026
High School Diploma -
Wallenpaupack
Hawley, PASkills
- Patient scheduling
- Medical billing
- Electronic health records
- Customer service
- Attention to detail
- Medical office procedures
- Proficient in [software]
- Patient callbacks
- Paperwork coordination
- Front desk operations
- Appointment scheduling
Key Qualifications
- Dedicated, hardworking professional.
- Excellent communication and personal computing skills.
- Medical office experience.
Timeline
Medical Assistant -
Penn Foster Career School
08.2025 - 02.2026
Medical Receptionist
Lake Region Walk In
05.2024 - Current
Receptionist
Cherry Ridge Veterinary Clinic
11.2022 - 02.2023
Receptionist
Pet Street Veterinary Care Center
07.2022 - 10.2022
Nurse Aide
Wayne Memorial Hospital
09.2020 - 01.2022
High School Diploma -
Wallenpaupack