KENESHIA BENNETT
Philadelphia,PA
Summary
Experienced with logistical coordination and account management. Utilizes effective communication and strategic planning to enhance client satisfaction.
Strong expertise in client relationship management, and strategic planning. Known for effective team collaboration and adaptability to changing needs. Outstanding problem-solving, and time management, skills... Trusted for reliability.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking direct approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Logistics Account Manager
ALPI LOGISTICS
Burlington, NJ
01.2020 - Current
- Manage multiple accounts, ensuring timely delivery of products and maintaining strong relationships with clients. Administer approximately 80+ emails, along with incoming calls per day from customers.'
- Maintain comprehensive records of shipments, invoices, and customer communications to facilitate accurate reporting and informed decision making.
- Coordinates driver dispatch to accomplish daily delivery requirements.
- Maintain strong rapport with carriers, vendors, and other key stakeholders within the logistics industry to ensure seamless service deliveries.
- Work along with warehouse staff to maintain efficiency in the fast-paced environment of daily processing procedures.
- Conduct researches to address shipping errors and packaging mistakes.
- Assist with Inventory control on a daily basis.
- Aid in teaching the understanding and usage of new technologies introduced in the workplace for more efficient workflow.
Air Import Specialist
Geodis
Philadelphia, PA
04.2019 - 12.2019
- Generate Quotes for Customers
- Move Air Imported Freights through NexGen system (Billing/Delivery/ etc.)
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue.
- Filing
IT Solution L1 Technician
Geodis
Iselin/Edison, NJ
05.2016 - 04.2019
- Monitor the Technician Help Desk
- Attend to and resolve Incidents/Work Orders in a timely manner
- Train New Users to navigate throughout the NexGen system
- Give expertise assistance in projects
- Resolve issues/errors that occurs within the system
Administrative Clerk & Warehouse Agent
P & P Temporaries, Inc
Edison, NJ
07.2012 - 04.2016
- Receiving stock into inventory by scanning item code and serial numbers
- Pick and Pack purchase orders using scanner
- Perform inventory count, by using data from scanner and within system
- Assist in resolving EDI errors when occur in Compass system
- Assist in troubleshooting with scanner issues
- Assist in improving system database
- Customer Service Representative
Home Health Aide
Partners in Care
New York, NY
09.2010 - 09.2011
- Feeding
- Give assistance in Meal Prep
- Assist in washing the Patient
- Administrate Medication
- Light house cleaning (centered around patient)
- At the End of the Day, task done was entered in system
Education
Some College (No Degree) - Computer and Network Support Tech
Lincoln Technical Institute
Iselin, NJ, U.S.A01-2017
Some College Credit - Criminal Justice
Essex County College
Newark, NJ, U.S.A01-2012
G.E.D - undefined
Claremont Neighborhood Center
Bronx, NY, U.S.A01-2010
High School Diploma -
Bridgeport High School
Portmore, St. Catherine, Jamaica01-2008
Skills
- Vast familiarity with Deposco system
- Vast familiarity with CW1/NextGen Enterprise system
- Excellent Team leadership
- Effective communication
- Detail-oriented
- Strong Analytical skills
- Project Management
- Customer needs assessment Adaptability and flexibility
- Strong collaborative skills
- Document Management
- Excellent problem-solving skills
- Good sense of urgency
- Strong multi-tasking abilities Task prioritization
- Skill in prioritizing and ensure customers come first
- Exceptional ability to learn new processes
- Admirable verbal and written communication skills
- Good level of positive can-do attitude
- Technical Help Desk experience
Accomplishments
- Leadership - Serve as Project Team Lead
- Management - Oversee multi Accounts, proving excellent customer satisfaction.
Timeline
Logistics Account Manager
ALPI LOGISTICS
01.2020 - Current
Air Import Specialist
Geodis
04.2019 - 12.2019
IT Solution L1 Technician
Geodis
05.2016 - 04.2019
Administrative Clerk & Warehouse Agent
P & P Temporaries, Inc
07.2012 - 04.2016
Home Health Aide
Partners in Care
09.2010 - 09.2011
G.E.D - undefined
Claremont Neighborhood Center
Some College (No Degree) - Computer and Network Support Tech
Lincoln Technical Institute
Some College Credit - Criminal Justice
Essex County College
High School Diploma -
Bridgeport High School