Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

KENIA KWIERS

Panama City,Panama

Summary

Talented hr leader with several-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul>

ALORICA
Panama City
09.2021 - 12.2024
  • Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.
  • Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.
  • Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.
  • Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.
  • Led the foreigner workers contract terminations according to the established Labor Law and company policies.
  • Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.
  • Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.
  • Reporting and KPIs examination, including attrition and exit interviews results.
  • Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.
  • Implemented the onboarding program for new hires.
  • Developed HR Topics training plan for Operations staff.
  • Provided on the job training to the local HR members, developing skills and empowering the team.
  • Managed the HR providers purchase orders and payment requests.
  • Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.

<ul><li>Implemented new talent attraction strategies and reviewed positions profiles to decrease turnover by above 10%.</li><li>Established a continuous review approach of the recruitment and hiring processes and forms in order to increase efficiency and accuracy. Achieved above 90% of store vacancies filled.</li><li>Recommended changes to the performance appraisal program and led changes to improve it.</li><li>Developed improvements to the promotion procedure.</li><li>Coordinated job fairs empowering the recruitment staff.</li><li>Preserved a close bond with the Ministry of Labor regarding disability workers program.</li><li>Generated reports as requested by executive level suite, to monitor employees cases and attrition.</li><li>Set up guidelines for internship program.</li><li>Controlled budget and suppliers to reduce costs according to the company guidelines.</li><li>Supervised and trained recruitment team, made of 9 members.</li></ul>

ACE INTERNATIONAL HARDWARE (DO IT CENTER)
Panama City
03.2019 - 08.2020
  • Implemented new talent attraction strategies and reviewed positions profiles to decrease turnover by above 10%.
  • Established a continuous review approach of the recruitment and hiring processes and forms in order to increase efficiency and accuracy. Achieved above 90% of store vacancies filled.
  • Recommended changes to the performance appraisal program and led changes to improve it.
  • Developed improvements to the promotion procedure.
  • Coordinated job fairs empowering the recruitment staff.
  • Preserved a close bond with the Ministry of Labor regarding disability workers program.
  • Generated reports as requested by executive level suite, to monitor employees cases and attrition.
  • Set up guidelines for internship program.
  • Controlled budget and suppliers to reduce costs according to the company guidelines.
  • Supervised and trained recruitment team, made of 9 members.

<ul><li>Provided support to over twenty store managers nationwide to ensure the success of their teams.</li><li>Monitored and analyzed labor cases.</li><li>Digitalized the exit interview form to achieve computable data and results analysis time reduction by 75%.</li><li>Supervised the execution of employee disciplinary and termination processes ensuring compliance to the Panamanian Labor Law regulations and established company policies.</li><li>Elaborated HR KPIs report on a weekly basis, including the attrition.</li><li>Guided orientation at all levels for 25 stores, distribution center and administration area.</li><li>Prepared internal communications for all the company levels.</li><li>Kept track of immigration status and supplied documents required for the renewals, ensuring immigration compliance at 100%.</li><li>Handled Social Security regarding affiliation issues, in partnership with the Social Security outsourcing, with a resolution of 100% of the cases.</li><li>Led the implementation of control forms for employee changes, personnel requisition and termination process.</li><li>Arranged the acquisition of salary surveys and completed the survey with the company information.</li><li>Principal advisory to HR Direction in regards to employee relations matters.</li><li>Supervised Employee Relations team, made of six members.</li></ul>

ACE INTERNATIONAL HARDWARE (DO IT CENTER)
Panama City
06.2017 - 03.2019
  • Provided support to over twenty store managers nationwide to ensure the success of their teams.
  • Monitored and analyzed labor cases.
  • Digitalized the exit interview form to achieve computable data and results analysis time reduction by 75%.
  • Supervised the execution of employee disciplinary and termination processes ensuring compliance to the Panamanian Labor Law regulations and established company policies.
  • Elaborated HR KPIs report on a weekly basis, including the attrition.
  • Guided orientation at all levels for 25 stores, distribution center and administration area.
  • Prepared internal communications for all the company levels.
  • Kept track of immigration status and supplied documents required for the renewals, ensuring immigration compliance at 100%.
  • Handled Social Security regarding affiliation issues, in partnership with the Social Security outsourcing, with a resolution of 100% of the cases.
  • Led the implementation of control forms for employee changes, personnel requisition and termination process.
  • Arranged the acquisition of salary surveys and completed the survey with the company information.
  • Principal advisory to HR Direction in regards to employee relations matters.
  • Supervised Employee Relations team, made of six members.

<ul><li>Structured and spearheaded the creation of the Human Resources department: development of policies, procedures and forms for HR and administration area.</li><li>Oversaw the end-to-end recruitment and talent selection cycle.</li><li>Managed the end-to-end employee contractual cycle: from hiring to termination.</li><li>Directed actions to achieve the creation of the company’s first ever Employee Handbook.</li><li>Established the performance appraisal program and the progressive disciplinary processes.</li><li>Trained employees and managers on HR policy and employment law.</li><li>Managed payroll forms used by Tecnasa (payroll outsourcing) and supported other payroll related tasks.</li><li>Kept track of immigration compliance and provided support to expats for their immigration and work permits processes (with attorney’s office guidance).</li><li>Administered along with the brokers the private life and health insurance.</li><li>Generated reports for external audits and management.</li><li>Coordinated events such as Town Hall Meetings, Mother’s Day and Family Day activities, as well as workshops.</li><li>Implemented the Social Security Agency web platform system and the Talentia HRIS.</li><li>Supervised HR team, made of three team members.</li></ul>

OPEN BLUE SEA FARMS PANAMA, S. A.
Panama City
01.2012 - 10.2016
  • Structured and spearheaded the creation of the Human Resources department: development of policies, procedures and forms for HR and administration area.
  • Oversaw the end-to-end recruitment and talent selection cycle.
  • Managed the end-to-end employee contractual cycle: from hiring to termination.
  • Directed actions to achieve the creation of the company’s first ever Employee Handbook.
  • Established the performance appraisal program and the progressive disciplinary processes.
  • Trained employees and managers on HR policy and employment law.
  • Managed payroll forms used by Tecnosca (payroll outsourcing) and supported other payroll related tasks.
  • Kept track of immigration compliance and provided support to expats for their immigration and work permits processes (with attorney’s office guidance).
  • Administered along with the brokers the private life and health insurance.
  • Generated reports for external audits and management.
  • Coordinated events such as Town Hall Meetings, Mother’s Day and Family Day activities, as well as workshops.
  • Implemented the Social Security Agency web platform system and the Talentia HRIS.
  • Supervised HR team, made of three team members.

<ul><li>Provided orientation and guide at all organizational levels on policies and procedures: payment claims, punctuality and attendance issues, maternity benefits, job abandonment.</li><li>Executed progressive disciplinary and termination process.</li><li>Reported site’s attrition numbers and causes.</li><li>Oversaw site’s Front Desk staff and facility.</li><li>Executed continuous review of forms and processes of the HR department.</li><li>Took part in the recruitment and selection processes for middle management positions.</li></ul>

STAR CONTACT, S. DE R. L. (NCO)
Panama City
12.2008 - 01.2012
  • Provided orientation and guide at all organizational levels on policies and procedures: payment claims, punctuality and attendance issues, maternity benefits, job abandonment.
  • Executed progressive disciplinary and termination process.
  • Reported site’s attrition numbers and causes.
  • Oversaw site’s Front Desk staff and facility.
  • Executed continuous review of forms and processes of the HR department.
  • Took part in the recruitment and selection processes for middle management positions.

<ul><li>Reviewed and developed job descriptions and org charts.</li><li>Elaborated a new performance evaluation program based on competency model.</li><li>Updated forms and procedures of the ISO quality system and took part of ISO quality audits.</li><li>Collaborated in translation of policies, communications and procedures.</li><li>Participated in the standardization of Human Resources in connection with IT processes.</li><li>Participated in the investigation of fraud cases.</li></ul>

STAR CONTACT, S. DE R. L. (NCO)
Panama City
06.2007 - 12.2008
  • Reviewed and developed job descriptions and org charts.
  • Elaborated a new performance evaluation program based on competency model.
  • Updated forms and procedures of the ISO quality system and took part of ISO quality audits.
  • Collaborated in translation of policies, communications and procedures.
  • Participated in the standardization of Human Resources in connection with IT processes.
  • Participated in the investigation of fraud cases.

Education

M.D. - Higher Education

true
Panama City, Panama
07.2025

MBA - Focus in Human Resources

Panama City, Panama
Panama City, Panama
01.2007

Bachelor’s Degree - Psychology

Panama City, Panama
Panama City, Panama
01.1999

Skills

  • Internal communication
  • Development of leaders
  • Benefits management
  • Appraisal processes for performance
  • Integrity
  • Effective communication
  • Collaborative teamwork
  • Empathy
  • Analytical capabilities
  • Proactive mindset
  • Internal communication
  • Development of leaders
  • Benefits management
  • Appraisal processes for performance
  • Integrity
  • Effective communication
  • Collaborative teamwork
  • Empathy
  • Analytical capabilities
  • Proactive mindset

Certification

  • SISTEMAS JURIDICOS / BDS ASESORES – Panama City, Panama Labor law updates, 2025
  • UNIVERSIDAD INTERAMERICANA DE PANAMÁ – Panama City, Panama Labor Law Training Course, 2015
  • UNIVERSIDAD INTERAMERICANA DE PANAMA – Panama City, Panama Health and Safety Training Course, 2013

Timeline

<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul>

ALORICA
09.2021 - 12.2024

<ul><li>Implemented new talent attraction strategies and reviewed positions profiles to decrease turnover by above 10%.</li><li>Established a continuous review approach of the recruitment and hiring processes and forms in order to increase efficiency and accuracy. Achieved above 90% of store vacancies filled.</li><li>Recommended changes to the performance appraisal program and led changes to improve it.</li><li>Developed improvements to the promotion procedure.</li><li>Coordinated job fairs empowering the recruitment staff.</li><li>Preserved a close bond with the Ministry of Labor regarding disability workers program.</li><li>Generated reports as requested by executive level suite, to monitor employees cases and attrition.</li><li>Set up guidelines for internship program.</li><li>Controlled budget and suppliers to reduce costs according to the company guidelines.</li><li>Supervised and trained recruitment team, made of 9 members.</li></ul>

ACE INTERNATIONAL HARDWARE (DO IT CENTER)
03.2019 - 08.2020

<ul><li>Provided support to over twenty store managers nationwide to ensure the success of their teams.</li><li>Monitored and analyzed labor cases.</li><li>Digitalized the exit interview form to achieve computable data and results analysis time reduction by 75%.</li><li>Supervised the execution of employee disciplinary and termination processes ensuring compliance to the Panamanian Labor Law regulations and established company policies.</li><li>Elaborated HR KPIs report on a weekly basis, including the attrition.</li><li>Guided orientation at all levels for 25 stores, distribution center and administration area.</li><li>Prepared internal communications for all the company levels.</li><li>Kept track of immigration status and supplied documents required for the renewals, ensuring immigration compliance at 100%.</li><li>Handled Social Security regarding affiliation issues, in partnership with the Social Security outsourcing, with a resolution of 100% of the cases.</li><li>Led the implementation of control forms for employee changes, personnel requisition and termination process.</li><li>Arranged the acquisition of salary surveys and completed the survey with the company information.</li><li>Principal advisory to HR Direction in regards to employee relations matters.</li><li>Supervised Employee Relations team, made of six members.</li></ul>

ACE INTERNATIONAL HARDWARE (DO IT CENTER)
06.2017 - 03.2019

<ul><li>Structured and spearheaded the creation of the Human Resources department: development of policies, procedures and forms for HR and administration area.</li><li>Oversaw the end-to-end recruitment and talent selection cycle.</li><li>Managed the end-to-end employee contractual cycle: from hiring to termination.</li><li>Directed actions to achieve the creation of the company’s first ever Employee Handbook.</li><li>Established the performance appraisal program and the progressive disciplinary processes.</li><li>Trained employees and managers on HR policy and employment law.</li><li>Managed payroll forms used by Tecnasa (payroll outsourcing) and supported other payroll related tasks.</li><li>Kept track of immigration compliance and provided support to expats for their immigration and work permits processes (with attorney’s office guidance).</li><li>Administered along with the brokers the private life and health insurance.</li><li>Generated reports for external audits and management.</li><li>Coordinated events such as Town Hall Meetings, Mother’s Day and Family Day activities, as well as workshops.</li><li>Implemented the Social Security Agency web platform system and the Talentia HRIS.</li><li>Supervised HR team, made of three team members.</li></ul>

OPEN BLUE SEA FARMS PANAMA, S. A.
01.2012 - 10.2016

<ul><li>Provided orientation and guide at all organizational levels on policies and procedures: payment claims, punctuality and attendance issues, maternity benefits, job abandonment.</li><li>Executed progressive disciplinary and termination process.</li><li>Reported site’s attrition numbers and causes.</li><li>Oversaw site’s Front Desk staff and facility.</li><li>Executed continuous review of forms and processes of the HR department.</li><li>Took part in the recruitment and selection processes for middle management positions.</li></ul>

STAR CONTACT, S. DE R. L. (NCO)
12.2008 - 01.2012

<ul><li>Reviewed and developed job descriptions and org charts.</li><li>Elaborated a new performance evaluation program based on competency model.</li><li>Updated forms and procedures of the ISO quality system and took part of ISO quality audits.</li><li>Collaborated in translation of policies, communications and procedures.</li><li>Participated in the standardization of Human Resources in connection with IT processes.</li><li>Participated in the investigation of fraud cases.</li></ul>

STAR CONTACT, S. DE R. L. (NCO)
06.2007 - 12.2008

M.D. - Higher Education

true

MBA - Focus in Human Resources

Panama City, Panama

Bachelor’s Degree - Psychology

Panama City, Panama

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KENIA KWIERS