Kenna Steinman
Glenmoore
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Nudys Cafe. Recognized for resolving customer complaints swiftly and fostering teamwork. Proficient in cash handling and point-of-sale operations, consistently enhancing guest experiences and contributing to repeat business through genuine hospitality.
Overview
4
4
years of professional experience
Work History
Server
Stables Beer Garden
08.2025 - Current
- Provided excellent customer service by promptly serving food and beverages to guests.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere.
- Assisted in processing customer orders using point-of-sale system efficiently.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Supported team members during busy shifts, improving workflow and service speed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Nudys Cafe
03.2022 - 07.2025
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Assisted in training new servers, fostering teamwork and promoting adherence to company standards.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to excellence.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Host
Revival Pizza Pub
08.2022 - 08.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist effectively, optimizing guest flow during peak hours.
- Communicated with kitchen staff to ensure timely order delivery.
- Trained new hosts on best practices and customer service standards.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate of Science - Psychology
Delaware County Community College
Media, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Supply restocking
- Table bussing
- Suggestive selling
- Point of sale operation
Timeline
Server
Stables Beer Garden
08.2025 - Current
Host
Revival Pizza Pub
08.2022 - 08.2023
Server
Nudys Cafe
03.2022 - 07.2025
Associate of Science - Psychology
Delaware County Community College