Kennedy McCoy
Customer Service Associate
Pittsburgh,PA
Summary
Customer-focused retail professional known for delivering high-touch service, resolving issues with empathy, and creating personalized shopping shopping experiences. Strong communicators skilled in relationship building , problem-solving and supporting team growth in fast paced environments.
Overview
1
1
years of professional experience
Work History
Retail Sales Associate
Nordstrom
Pittsburgh, PA
11.2025 - 12.2026
- Maintained visual merchandising standards to enhance store presentation and attract customers.
- Supported inventory management by restocking shelves and maintaining accurate stock levels.
- Provided personalized high-touch customer service to create a welcoming environment and luxury shopping experience.
- Assist customers in selecting merchandising by offering product knowledge, styling, advice, and tailored recommendations.
- Processed transactions accurately, including sales, returns, and exchanges while maintaining Nordstrom's service standards.
- Built customer relationships through active listening, follow-up communications, and personalized service.
- Delivered Nordstrom's signature customer-first service by anticipating needs and resolving issues promptly.
- Collaborated with team members to achieve department goals and maintain a positive work environment.
- Stayed informed on current fashion trends, product launches, and brand stories to enhance customer interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported store events, promotions, and loyalty program enrollment to drive customer engagement.
Fashion Model
Docherty Talent Agency
Pittsburgh, PA
08.2015 - 09.2022
- Collaborated with a variety of clientele to efficiently communicate compelling visual narratives and the brand vision.
- Adapted poses and expressions to meet specific project requirements and client expectations.
- Maintained professionalism during high-pressure photo shoots, ensuring seamless workflow.
- Developed strong relationships with industry professionals, enhancing collaboration opportunities.
- Adapted quickly to ever-changing styles by mastering new poses and facial expressions during photoshoots.
- Maintained a polished, customer-ready appearance and demeanor, reinforcing brand image and customer trust.
- Represented brands professionally at events and photoshoots, ensuring consistent messaging and high-quality customer-facing presentation.
Education
No Degree - Creative Writing
Community College of Allegheny County
Pittsburgh, PANo Degree - English Composition
University of Maryland, Baltimore County
Baltimore, MD08-2016
No Degree - Journalism
Point Park University
Pittsburgh, PA08-2015
Skills
- Customer service
- Teamwork
- Teamwork and collaboration
- Customer engagement
- Strong communication and interpersonal skills
Accomplishments
- Author of upcoming fiction book, currently in development, demonstrating strong writing, research and project management skills.
- Model featured in photoshoots and promotional campaign, representing brands with professionalism and strong communication skills.
- Successfully balanced creative projects with professional responsibilities, showing imitative, discipline, and time management.
Timeline
Retail Sales Associate
Nordstrom
11.2025 - 12.2026
Fashion Model
Docherty Talent Agency
08.2015 - 09.2022
No Degree - Creative Writing
Community College of Allegheny County
No Degree - English Composition
University of Maryland, Baltimore County
No Degree - Journalism
Point Park University