Kennedy Miller
Philadelphia
Summary
Dynamic office support specialist with a proven track record in optimizing administrative tasks and enhancing workplace efficiency. Expertise in community outreach and partnership building, directly contributing to improved service delivery and client satisfaction. Committed to assessing needs and implementing effective solutions that drive continuous improvement.
Overview
9
9
years of professional experience
Work History
Community Outreach Coordinator
365 Health Services
09.2025 - 05.2026
- Developed long-lasting partnerships with local leaders and peers through active engagement, clear communication, and effective issue resolution.
- Collaborated with local organizations to strengthen partnerships and improve service delivery.
- Assessed community needs and identified resources for social and community service programs.
- Facilitated communication between organization and clients, building trust and ensuring transparent decision-making.
- Evaluated program effectiveness through surveys and feedback, driving continuous improvement.
- Provided leadership, guidance and support to staff members.
Cage Wash Technician
University of Pennsylvania
05.2024 - 03.2025
- Operated advanced washing equipment to ensure optimal cleanliness in laboratory and research facilities, contributing to overall animal welfare.
- Sanitized, sterilized, and replenished water supply for Animal Care Technicians.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Ensured compliance with safety protocols while performing routine maintenance tasks on washing machinery.
- Trained new technicians on standard operating procedures to enhance team consistency and efficiency.
- Maintained meticulous records of maintenance activities to support compliance with industry standards and facilitate audits.
Customer Service Associate
Wawa Inc.
08.2021 - 08.2022
- Served large volume of customers daily with positive attitude, ensuring high levels of satisfaction.
- Assisted customers with inquiries and resolved concerns to enhance satisfaction.
- Ensured accurate cash handling and customer transactions.
- Trained and supported new associates to deliver consistently high-quality customer service.
- Prepare and serve food and beverages.
- Maintain clean and stocked station.
Administrative Assistance & Media Coordinator
Monarch Dance Academy
02.2021 - 02.2022
- Created and implemented marketing and advertising strategies across various social media platforms to enhance brand visibility.
- Developed advertising strategies, translated concepts into actionable tasks, and assigned responsibilities to team members.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Executed administrative and billing tasks to ensure smooth office operations.
Assistant Acting Instructor
Xpress Yourself Creative and Performing Arts Center
06.2017 - 03.2017
- Coached students in performing monologues and dialogues to improve their acting skills.
- Demonstrated moderate to advanced acting techniques for students.
- Assisted in developing and implementing lesson plans to enhance student learning.
- Established clear objectives for lessons, units, and projects to help students achieve course goals.
Education
Bachelor of Arts - Film & Media Arts
Temple University
Philadelphia, PASkills
- Community needs assessment
- Customer Relationship Management
- Event coordination
- Marketing management
- Social media management
- Quality Assurance
- Problem Resolution
- Customer Complaint Resolution
- Customer Service and Assistance
- Guest Services
- Telephone Reception
- MS Office Proficiency
- Verbal Communication
Timeline
Community Outreach Coordinator
365 Health Services
09.2025 - 05.2026
Cage Wash Technician
University of Pennsylvania
05.2024 - 03.2025
Customer Service Associate
Wawa Inc.
08.2021 - 08.2022
Administrative Assistance & Media Coordinator
Monarch Dance Academy
02.2021 - 02.2022
Assistant Acting Instructor
Xpress Yourself Creative and Performing Arts Center
06.2017 - 03.2017
Bachelor of Arts - Film & Media Arts
Temple University