KENNETH A MCCARRISON JR.
Pittsburgh
Summary
Hard working and dedicated worker, with 15+ years of customer service experience. A passionate cook who discovered a love for logistics. A strong background of hands on, time crucial work. Committed to ensuring customer satisfaction and support. Seeking to further their skills and knowledge in the logistics field.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cook
Mike and Tony’s Gyros
01.2024 - Current
- Cooking
- Cleaning
- Prep work
CSR / Dispatcher
American Expediting
10.2020 - Current
- Overnight dispatch / CSR for Nationals team
- Entering email alerts into system
- Customer service (Phone and email work)
- Former National Kidney Registry team member
- Handled time sensitive organ transplant shipments
- Zendesk trained
- Ecourier trained
- Freshdesk trained
- Dispatch Science trained
- Dispatching and logistics minded problem solving
Shift lead / Manager
Wahlburgers
05.2020 - 12.2023
- Supervisor
- Managed Money and paperwork
- Face to face customer service
- Cooking
Shift lead / Supervisor
Pizza Hut
02.2018 - 05.2020
- Supervisor
- Face to face customer service
- Employee management and schedule building
- Inventory management, Ordering supplies and trucks
- Organization and Sales reports
- Organizing and dispatching driver routes
Cook
Hardee’s
08.2009 - 02.2018
- Closing full time cook
- Cleaning
- Maintenance of equipment, grills and fryers
- Customer service
- Prep work
Education
High school or equivalent - General / N/A
Shaler Area High School
Pittsburgh06-2010
Skills
- Supervisor - 5 years
- Customer Service - 15 years
- Data entry - 5 1/2 years
- E-courier, Freshdesk, Dispatch Science, Zendesk trained
- Logistics communication - 5 1/2 years
- Multi-tasking - 15 years
- Leadership - 5 years
- Teamwork - 15 years
- Time management - 15 years
Certification
- TSA Certified
Timeline
Cook
Mike and Tony’s Gyros
01.2024 - Current
CSR / Dispatcher
American Expediting
10.2020 - Current
Shift lead / Manager
Wahlburgers
05.2020 - 12.2023
Shift lead / Supervisor
Pizza Hut
02.2018 - 05.2020
Cook
Hardee’s
08.2009 - 02.2018
High school or equivalent - General / N/A
Shaler Area High School