Kenneth Emory
Uniontown
Summary
Adept at tire installation and renowned for exceptional customer service, I significantly enhanced safety standards and customer satisfaction at Bob Sumerel Tire. My leadership as Service Manager at Vern Allen Tire led to a noticeable increase in revenue and a reduction in workplace accidents, showcasing my ability to train staff and implement effective safety protocols.
Experienced with tire installation, maintenance, and repair. Utilizes advanced techniques and tools to ensure vehicle safety and performance. Knowledge of tire service equipment and procedures, coupled with detail-oriented approach to problem-solving.
Professional with strong experience and preparedness for this role. Adept in tire installation, repair, and maintenance, ensuring safety and quality standards. Focused on collaboration and achieving results, adapting to changing needs with reliability. Skilled in using tire balancing machines, diagnostic tools, and providing exceptional customer service.
Overview
15
15
years of professional experience
Work History
Tire Technician
Bob Sumerel Tire
08.2023 - Current
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Service Manager
Vern Allen Tire
09.2009 - 08.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented strategies to increase customer service satisfaction ratings.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
Education
Cycle Small Engine Marine
Ohio Auto Deisel Tech
Cleveland, OH06-1993
Skills
- Tire installation
- Tire mounting
- Tire balancing
- Wheel balancing
- Punctuality
- Safety procedures
- Oil changes
- Torque wrench operation
- Vehicle lifting
- Fluid checks
- Time tracking
- Hydraulic jack usage
- Multitasking
- Customer service
- New tire installation
- Excellent communication
- Troubleshooting
- Hand tools proficiency
- Vehicle repair
- Brake system inspection
- Hand and power tool operation
- Tire rotations
- Basic machine operation
- Tire rotation
- Safe vehicle lifting
- Multitasking Abilities
- Tire damage assessment
- Issue resolution
- Preventive Maintenance
- Time management
- Tire reassembly
- Equipment maintenance
- Vehicle wheel mounting
- Staff training
- Commercial repairs
- Quality assurance
- Wheel counterweight determination
Timeline
Tire Technician
Bob Sumerel Tire
08.2023 - Current
Service Manager
Vern Allen Tire
09.2009 - 08.2023
Cycle Small Engine Marine
Ohio Auto Deisel Tech
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