Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Kenneth Takacs

McKeesport

Summary

Dynamic Sr. Service Representative at Labcorp with a proven track record in enhancing customer satisfaction and service efficiency. Expert in conflict de-escalation and problem-solving, I leverage product knowledge to address complex inquiries and implement effective solutions, fostering strong customer relationships and driving continuous improvement. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

39
39
years of professional experience

Work History

Sr. Service Representative

Labcorp
McKees Rocks
02.2007 - Current
  • Improved productivity and customer service through proactive support and needs anticipation.
  • Delivered comprehensive customer service, addressing inquiries, troubleshooting issues, and resolving problems.
  • Analyzed customer feedback to identify service improvement opportunities.
  • Actively participated in team meetings, contributing valuable insights for decision-making.
  • Investigated customer complaints regarding product quality and service delivery to implement solutions.
  • Demonstrated strong communication skills to maintain customer relationships and resolve customer issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Route Driver

Route Relievers
Pittsburgh
08.2005 - 02.2006
  • Conducted routine checks on delivery equipment and tools to ensure functionality.
  • Resolved customers' complaints regarding products or services.
  • Reported any vehicle maintenance issues immediately to management to prevent delays.
  • Assisted in loading and unloading freight from the truck at various locations throughout the day as needed.
  • Conducted daily vehicle inspections to ensure safety and reliability before starting routes.
  • Provided excellent customer service, addressing concerns and answering questions at delivery points.

Tractor Trailer Truck Driver

Frank B Fuhrer Wholesale
Pittsburgh
07.2004 - 08.2005
  • Provided excellent customer service by responding quickly and professionally to inquiries or complaints.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Performed pre-trip inspections of vehicles ensuring they are safe for operation prior to departure.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Followed safety protocols while loading and unloading cargo from trailer.

Sales Representative

Wireless Retail Inc
Pittsburgh
02.2003 - 04.2004
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Recruited, hired and trained new hires to optimize profitability.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed and maintained relationships with customers to ensure repeat business.

Wine Sales Manager and Consultant

Pennsylvania Liquor Control Board
Pittsburgh
10.1986 - 08.2002
  • Established relationships with key clients, while maintaining existing customer base.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Executed strategic sales plans to expand customer base and revenue.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Identified and developed new markets for products or services.
  • Supported sales team members to drive growth and development.
  • Developed and implemented sales strategies to increase market share.
  • Managed daily operations of sales department, including supervision of staff members.

Education

Some College (No Degree) - Business Administration And Management

Pennsylvania State University
New Kensington, PA

Skills

  • Customer service
  • Product knowledge
  • Decision making
  • Problem solving
  • Conflict de-escalation
  • Training and mentoring

Affiliations

Baseball, mountain biking, physical fitness.

Accomplishments

Team MVP at Florida baseball tournament.

Timeline

Sr. Service Representative

Labcorp
02.2007 - Current

Route Driver

Route Relievers
08.2005 - 02.2006

Tractor Trailer Truck Driver

Frank B Fuhrer Wholesale
07.2004 - 08.2005

Sales Representative

Wireless Retail Inc
02.2003 - 04.2004

Wine Sales Manager and Consultant

Pennsylvania Liquor Control Board
10.1986 - 08.2002

Some College (No Degree) - Business Administration And Management

Pennsylvania State University

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