Kenneth Villarreal
panama,panama
Summary
Technical Support Specialist with over three years of experience in IT support and hardware maintenance. Demonstrated ability to deliver effective technical solutions in high-pressure environments across various industries, including fuel station monitoring and office IT infrastructure. Expertise in installing and maintaining surveillance systems, computer hardware, and communication networks. Currently pursuing a Bachelor's Degree in Cybersecurity Engineering, with a strong foundation in software development and recognized for exceptional interpersonal skills and proactive problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support and Maintenance Technician
3D Smart Technologies
Panamá, Panamá
06.2024 - Current
- Provided technical support and ensured optimal monitoring system operations at gas stations.
Installed surveillance camera systems and maintained communication networks across diverse locations.
Managed IT infrastructure to uphold system performance and security standards.
Computer Technician
Compurastro S.A.
Panamá, Panamá
03.2023 - 01.2024
- Tasked with inspecting and maintaining a wide range of technological equipment, managing network cabling, and utilizing Office suite tools to generate feedback and reports. Also responsible for the installation, configuration, and updating of computer systems.
Customer Service Representative
Alorica
Panamá, Panamá
03.2022 - 01.2023
- Provided solutions to common and complex technical issues for both internal staff and customers using specialized software. Also handled customer account management and delivered effective technical support services.
Education
Universidad Del Istmo, Panama - Undergraduate Student (2nd Year)
Bachelor’s Degree in Cybersecurity Engineering
PanamáUniversidad Tecnológica De Panamá, Panama - Undergraduate Student (3rd Year)
Bachelor’s Degree in Software Development (Current
PanamáSkills
Microsoft Office Suite proficiency
- Data entry and typing
- File management
- Basic accounting skills
- Software installation and updates
- Technical support expertise
- Operating systems knowledge
- Hardware and networking understanding
- Empathetic listening skills
Assertive communication techniques
- Conflict resolution strategies
- Objection handling skills
- Proactive work approach
- Closing techniques expertise
- Problem-solving abilities
- Pressure management skills
- Team collaboration
Certification
- EF SET English Certificate 62/100 (C1 Advanced)
- CISCO Network Technician Career Path
- CLEIN Honduras 2024
- Basic Operation of Checkpoint Firewalls Edutek LATAM
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
IT Support and Maintenance Technician
3D Smart Technologies
06.2024 - Current
Computer Technician
Compurastro S.A.
03.2023 - 01.2024
Customer Service Representative
Alorica
03.2022 - 01.2023
Universidad Del Istmo, Panama - Undergraduate Student (2nd Year)
Bachelor’s Degree in Cybersecurity Engineering
Universidad Tecnológica De Panamá, Panama - Undergraduate Student (3rd Year)
Bachelor’s Degree in Software Development (Current
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