Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenneth Warren

King Of Prussia

Summary

Dependable and detail-oriented professional with a history in administrative support, customer service, and security operations. Expertise in data entry, POS systems, access control, and life-safety response, complemented by a strong ability to thrive in fast-paced environments. Highly organized and self-motivated, with excellent communication and interpersonal skills. A demonstrated ability to prioritize tasks, meet deadlines and adapt to changing work environments. Authorized to work in the US for any employer.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Unit Business Risk & Compliance Coworker

IKEA US
Conshohocken, PA
02.2025 - Current
  • Keyholder to the store, responsible for opening and closing the unit, as well as signing out and maintaining badges, radios and keys.
  • Receives all non-customer traffic as the front desk receptionist.
  • Directs contracted vendors to service areas, providing access control, as well as training new vendors on IKEA standardized policy and procedure when needed.
  • Maintains digital and physical logs of access control assets, visitors, vendors, business credit card usage and property removal.
  • Maintains the units CCTV system, responsible for monitoring the store, saving footage of incidents and reviewing footage when necessary.
  • Ensures the safety and security of the people and property per local regulations.
  • Completes safety, security, and compliance audits and trainings, coordinating with functions around the store to resolve issues.
  • Maintains critical safety equipment such as the fire alarm system, fire-control system, burglary alarm systems and their supporting equipment.
  • Reports and follows up on incidents that occur.
  • Responds to and coordinates emergency situations in work areas such as burglar alarms, fire alarms, active shooter and other emergency events.

Customer Experience Coworker

IKEA US
Conshohocken, PA
09.2024 - 02.2025
  • Restocked carts and other shopping assistance tools.
  • Assisted customers throughout the store by answering questions or referring to the proper department if need be.
  • Maintained the store by providing waste disposal and hardware troubleshooting.

Sales Associate

Staples Inc.
Wayne, PA
07.2022 - 04.2023
  • Operated cash register and POS systems to handle purchases, refunds, and exchanges for customers.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Cultivated relationships with new and existing customers to drive sales.
  • Met merchandising standards by keeping the store stocked and products faced.

Host

FCM Hospitality - Parks on Tap
Philadelphia, PA
05.2021 - 09.2021
  • Signed customers into the location via the company website.
  • Point of contact for the location, responsible for welcoming and communicating with customers of diverse backgrounds.
  • Helped FOH team members, maintaining positive working relationships.
  • Assisted in the setup and closure of the location, storing and maintaining of customer amenities.

Customer Service Associate

Giant Food Stores
Audubon, PA
04.2020 - 05.2021
  • Responsible for operating Giant's Customer Service desk.
  • Helped customers in creating and sending Western Union Money Orders.
  • Assisted customers with product selection, order entry, and payment processing. Additionally, provided access to restricted products upon verification, including the creation and sale of Pennsylvania licensed lottery products.
  • Assisted Manager of the Day as a floating cashier when staffing required.
  • Processed store operating costs and balances at EOD. Investigating and balancing discrepancies when necessary.

Education

High School Diploma -

Upper Merion Area High School
King of Prussia, PA
05-2021

Skills

  • Exceptional Communication
  • Office Administration and Support
  • Physical and Digital Document Management with experience in Excel
  • Access Control and Site Security
  • Life-Safety System Monitoring
  • Customer Service and Assistance
  • Customer Complaint Resolution
  • POS System Operations/Cash Handling
  • Money Transfer Systems
  • Customer Account Management
  • Sales Expertise
  • Software/Hardware Troubleshooting

Certification

American Heart Association Heartsaver First Aid-CPR-AED, Expires 02/2027

Timeline

Unit Business Risk & Compliance Coworker

IKEA US
02.2025 - Current

Customer Experience Coworker

IKEA US
09.2024 - 02.2025

Sales Associate

Staples Inc.
07.2022 - 04.2023

Host

FCM Hospitality - Parks on Tap
05.2021 - 09.2021

Customer Service Associate

Giant Food Stores
04.2020 - 05.2021

High School Diploma -

Upper Merion Area High School
Kenneth Warren