Kenneth Wilkinson
West Newton
Summary
Dynamic service manager with a proven track record at Walmart, excelling in conflict resolution and team management. Adept at enhancing service performance through data analysis and process improvement, I effectively trained employees to elevate customer satisfaction and operational efficiency. Committed to fostering a collaborative team environment while achieving measurable results.
Overview
4
4
years of professional experience
Work History
Volunteer Fire Company
Volunteer Fire Fighter
West Newton
02.2025 - Current
Service Manager
Walmart
Belle Vernon
08.2021 - Current
- Resolved customer complaints quickly and effectively.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Monitored service performance metrics to identify areas of improvement.
Education
High School Diploma -
Bay Shore High School
Bay Shore, NY06-2008
Skills
- Customer service
- Team management
- Service performance
- Process improvement
- Conflict resolution
- Data analysis
- Performance monitoring
- Employee training
- Team building
- Organization and time management
- PPE use
- Problem-solving
- Training & Development
Timeline
Volunteer Fire Company
Volunteer Fire Fighter
02.2025 - Current
Service Manager
Walmart
08.2021 - Current
High School Diploma -
Bay Shore High School
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