Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Wurst

Blue Bell,Pa

Summary

Accomplished Level 5 Cable Technician at Comcast with expertise in telecommunications and structured cabling. Excelled in customer consulting and complaint resolution, enhancing service quality. Successfully trained teams, improving efficiency by 20%. Proven ability to manage complex projects and foster productive relationships, ensuring high standards and customer satisfaction. Skilled in electrical wiring and signal testing.

Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Level 5 Cable Technician

Comcast
02.2010 - 11.2024
  • Provided training on use, troubleshooting, and calibration of equipment.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Repaired and updated equipment to conform to company-wide standards.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.

Assistant Night Manager

Giant Food Stores
03.2005 - 07.2009
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Created nightly shift task lists to assign duties to each employee.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Managed 8 employees in delivering smooth, productive night shift operations.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Trained and mentored new and existing staff to achieve best practices.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.

Education

Master of Arts - Business Administration

Capella University
Dallas, TX

Bachelor of Arts - Management

Southern New Hampshire University
Hooksett, NH
10-2021

Associate of Arts - General Studies

Southern New Hampshire University
Hooksett, NH
10-2018

Skills

  • Telecommunications
  • Electrical wiring
  • Signal testing
  • Structured cabling
  • Complaint resolution
  • Conflict resolution
  • Customer consulting
  • Typing proficiency
  • Computer proficiency
  • Email management
  • Filing
  • Paperwork processing

Timeline

Level 5 Cable Technician

Comcast
02.2010 - 11.2024

Assistant Night Manager

Giant Food Stores
03.2005 - 07.2009

Master of Arts - Business Administration

Capella University

Bachelor of Arts - Management

Southern New Hampshire University

Associate of Arts - General Studies

Southern New Hampshire University
Kenneth Wurst