Kenny Henderson
Philadelphia
Summary
Team-oriented individual with more than 4 years in government security and security management. Dependable, conscientious and personable. Articulate worker driven to succeed. Fast learner with a strong background in Security/Tower Duty. Janitor with background as Security Guard and United States Marine looking to join a growing entrepreneurial organization.
Overview
21
21
years of professional experience
Work History
Security Professional
Allied Universal Security Services
Philadelphia
09.2018 - Current
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at University Of Pennsylvania facilities.
- Immediately reported safety hazards including electrical hazards and chemical hazards to Penn Com/Radio Dispatch for remediation instructions.
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Recorded required data for incident reports and files quickly and accurately.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Residential Support Professional
Barber National Institute - Adult Day and Residential Services
Philadelphia
03.2018 - 08.2018
- Guided clients in understanding illnesses and treatment plans.
- Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
- Charted and recorded information in client files.
- Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
- Tracked client movement on and off the unit by documenting times and destinations of clients.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Documented all patient information including service plans, treatment reports and progress notes.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
- Administered medication to patients presenting serious risk of danger to themselves and others.
Janitorial Services
Arthur Jackson Company The
Upper Darby
02.2013 - 08.2018
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
- Reviewed work orders and communicated with prior shift to assess work needs for the day.
- Performed weekly maintenance assessments.
- Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
- Unloaded incoming inventory and placed products onto shelves.
- Notified supervisors of faulty operations and defective materials.
- Kept supervisor informed of job progress and material requirements
- Managed work with little supervision.
- Responsible for promoting safe and clean working environment.
- Planned work and determined appropriate tools and equipment.
- Processed work orders and prioritized jobs.
Janitorial Services
ABM Janitorial Services 230 South Broad St Suite 8
Philadelphia
05.2012 - 01.2013
- Managed work with little supervision.
- Reviewed work orders and communicated with prior shift to assess work needs for the day.
- Exceeded customer product expectations by maintaining equipment to product quality products.
- Completed all repairs and maintenance work to company standards.
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
- Responsible for promoting safe and clean working environment.
- Notified supervisors of faulty operations and defective materials.
- Processed work orders and prioritized jobs.
- Performed weekly maintenance assessments.
- Kept supervisor informed of job progress and material requirements
- Took care of facility equipment, grounds, roads and fences.
- Planned work and determined appropriate tools and equipment.
- Unloaded incoming inventory and placed products onto shelves.
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
Food Service Specialist
Marine Corps
Camp Pendleton
12.2006 - 08.2011
- Prepared nutritious meals according to standard guidelines.
- Followed established recipes to prepare foods using techniques such as frying, simmering and steaming.
- Checked daily menus in order to accurately gather and prepare ingredients for entrees, sides and desserts.
- Kept foods at safe temperatures in storage, during cooking and prior to serving.
- Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Created new processes and systems for increasing customer service satisfaction.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Exchanged returned merchandise for customers quickly and efficiently.
- Educated customers on product and service offerings.
- Maintained visually appealing and effective displays for the entire store.
- Offered direction and gave constructive feedback to motivate team members.
- Served as liaison between customers, store personnel and various store departments.
- Built and maintained effective relationships with peers and upper management.
- Helped customers select products that best fit their personal needs.
- Informed customers about all product lines and services offered by the company.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Communicated information to customers about product quality, value and style.
Sandwich Artist
Subway Restaurants
Philadelphia
10.2005 - 11.2006
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Greeted new customers, answered initial questions and took drink orders.
- Answered guest questions with the most accurate and updated information available.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Prepared food items, including sandwiches and other products to meet customer specifications.
- Assisted customers, including answering questions and preparing orders.
- Cleaned and maintained all food preparation stations.
- Answered questions about menu selections and made recommendations when requested.
Telephone Interviewer
Telemarketing Research Center
Philadelphia
06.2005 - 10.2005
- Made outbound phone calls to collect information from participants.
- Recorded information about calls and attempts to contact individuals.
- Notified phone interview participants of set information and the interview's purpose.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Served as liaison between customers, store personnel and various store departments.
- Educated customers on product and service offerings.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Education
High School Diploma - Music
Kensington Creative & Performing Arts High School
2006
Skills
- Quick learner
- File/records maintenance
- Reports generation and analysis
- Time management skills
- Computer proficient
- Excellent communication
- Excellent with kids
- Results-oriented
- Client-focused
- Physical combat trained
- First aid certified
- Vigilant and watchful
- Problem resolution
- Organization
Timeline
Security Professional
Allied Universal Security Services
09.2018 - Current
Residential Support Professional
Barber National Institute - Adult Day and Residential Services
03.2018 - 08.2018
Janitorial Services
Arthur Jackson Company The
02.2013 - 08.2018
Janitorial Services
ABM Janitorial Services 230 South Broad St Suite 8
05.2012 - 01.2013
Food Service Specialist
Marine Corps
12.2006 - 08.2011
Sandwich Artist
Subway Restaurants
10.2005 - 11.2006
Telephone Interviewer
Telemarketing Research Center
06.2005 - 10.2005
High School Diploma - Music
Kensington Creative & Performing Arts High School