Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenyada Kitchen

Bensalem

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets. History of effectively helping clients through positive communication strategies and individual counseling. Knowledgeable about collecting and analyzing data to further treatment and program goals.

Overview

20
20
years of professional experience

Work History

Life Coach

Live Strong House
01.2025 - Current
  • Assisted clients in identifying personal goals and developing actionable plans.
  • Facilitated group workshops on effective communication and goal-setting techniques.
  • Supported clients with motivational strategies to enhance self-discipline and resilience.
  • Conducted assessments to understand client needs and tailor coaching approaches.
  • Maintained accurate records of test results and documentation for reporting purposes.
  • Administered drug tests in compliance with regulatory standards and protocols.
  • Provided comprehensive training to new staff members, ensuring consistent quality in drug test administration.
  • Collaborated with other healthcare professionals to provide a seamless experience for patients requiring drug tests.
  • Assisted in developing policies and procedures, resulting in improved operational effectiveness.

Mental Health Technician

Benchmark Behavioral Health Systems
05.2024 - 01.2025
  • Monitored patient behavior and provided support during therapeutic activities.
  • Assisted in implementing individualized care plans to promote mental wellness.
  • Documented patient progress and reported significant changes to the healthcare team.
  • Facilitated group therapy sessions, encouraging participation and sharing among patients.
  • Responded to crisis situations, employing de-escalation techniques effectively.

Team Lead

Sweet Greens Farm
01.2013 - 12.2017
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained knowledge of current promotions and sales to provide accurate information.
  • Processed transactions efficiently using point-of-sale systems to ensure quick service.
  • Collaborated with team members to achieve daily sales targets and improve performance.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Technical Support Call Center Representative

Marquee IT Consultings
02.2016 - 02.2017
  • Provided technical support to customers via phone and email, resolving issues promptly.
  • Trained junior staff on troubleshooting techniques and customer service best practices.
  • Streamlined call handling processes, reducing average response time for inquiries.
  • Led initiatives to improve knowledge base, enhancing team access to resources.
  • Analyzed customer feedback to identify recurring issues, contributing to product improvement efforts.
  • Balanced multiple priorities simultaneously while providing effective technical assistance over the phone or via chat support channels.
  • Developed and maintained strong client relationships to drive sales growth and customer retention.
  • Grew sales utilizing business-to-business sales tactics.

Customer Service Representative

Saks 5th Avenue
04.2010 - 03.2013
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
  • Managed complex customer complaints, providing effective solutions to enhance service quality.
  • Trained and mentored new team members on customer service protocols and best practices.
  • Collaborated with other departments to streamline processes and improve overall customer experience.
  • Developed and maintained comprehensive knowledge of products, policies, and procedures to assist customers effectively.
  • Analyzed customer feedback to identify trends and implement necessary improvements in service delivery.
  • Led initiatives focused on improving team performance through regular training sessions and performance reviews.
  • Implemented strategies to reduce response times, enhancing team efficiency and client satisfaction rates.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Supervisor

Proactiv Skin Care Solutions
05.2005 - 03.2009
  • Supervised customer service team, ensuring adherence to company policies and procedures.
  • Resolved complex customer inquiries, enhancing overall satisfaction and loyalty.
  • Implemented training programs for staff, improving product knowledge and service delivery.
  • Analyzed performance metrics to identify areas for improvement in service processes.
  • Developed and maintained relationships with key clients, fostering long-term partnerships.
  • Led weekly team meetings to discuss goals, challenges, and best practices for efficiency.
  • Coordinated schedules and workloads to optimize team productivity during peak hours.
  • Monitored customer feedback trends to recommend strategic changes in service offerings.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Education

Bensalem High School
Bensalem, PA

Skills

  • Motivational techniques
  • Client needs assessment
  • Personal development sessions
  • Goal setting
  • Lifestyle coaching
  • Behavior modeling
  • Group facilitation
  • Resilience building
  • Self-awareness
  • Staff training
  • Customer service
  • Critical thinking

Timeline

Life Coach

Live Strong House
01.2025 - Current

Mental Health Technician

Benchmark Behavioral Health Systems
05.2024 - 01.2025

Technical Support Call Center Representative

Marquee IT Consultings
02.2016 - 02.2017

Team Lead

Sweet Greens Farm
01.2013 - 12.2017

Customer Service Representative

Saks 5th Avenue
04.2010 - 03.2013

Customer Service Supervisor

Proactiv Skin Care Solutions
05.2005 - 03.2009

Bensalem High School

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Kenyada Kitchen