Kenzie Kauffman
Carlisle
Summary
Hardworking professional committed to team success and customer satisfaction. Known for punctuality and a positive attitude, consistently delivering excellent service. Experienced Patient Service Representative skilled in account management, data entry, and patient communication. Effectively greets and checks in patients while ensuring accurate information verification.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
UPMC
Carlisle
12.2022 - Current
- Responded to patient inquiries, providing accurate information and support.
- Maintained secure electronic health records while processing patient registrations.
- Educated patients on facility services and procedures, enhancing understanding.
- Collaborated with team members to consistently improve patient experience.
- Answered incoming calls professionally, ensuring effective communication.
- Verified insurance details, collected payments, and scheduled appointments efficiently.
- Adhered to HIPAA regulations during handling of confidential information.
- Greeted patients, directing them to appropriate areas upon arrival.
Team Member
Sheetz
Carlisle
12.2020 - 12.2022
- Operated point-of-sale systems to ensure efficient transaction processing and cash handling.
- Maintained clean, organized work area to enhance overall customer experience.
- Stocked shelves and organized inventory for optimal product availability.
- Greeted customers warmly to create a welcoming environment.
- Monitored food item expiration dates to uphold freshness and quality standards.
- Quickly mastered required tasks to maximize performance and operational efficiency.
Education
High School Diploma -
Carlisle High School
Carlisle, PA06-2022
Some College (No Degree) - Health Care Administration
University of Phoenix
Tempe, AZSkills
- Electronic health records
- Effective communication
- Active listening
- Attention to detail
- Problem solving
- Time management
- Medical terminology
- Verbal and written communication
- Healthcare systems navigation
References
References available upon request.
Timeline
Patient Service Representative
UPMC
12.2022 - Current
Team Member
Sheetz
12.2020 - 12.2022
High School Diploma -
Carlisle High School
Some College (No Degree) - Health Care Administration
University of Phoenix
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