Keren Kombo
Pittsburgh
Summary
Compassionate Patient Care Technician with experience at UPMC Shadyside Hospital, skilled in vital signs monitoring and customer relations. Enhanced patient satisfaction through attentive care and effective teamwork. Proven ability to manage high-stress situations, ensuring timely medical interventions and training new staff to maintain high standards of care delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UPMC Shadyside Hospital
02.2022 - 01.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Customer Service Representative
Home Depot
01.2018 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
TAYLOR ALLDERDICE HIGH SCHOOL
05-2017
Associate of Science - Nursing
UPMC SHADYSIDE NURSING SCHOOL
12-2026
Skills
- Vital signs monitoring
- Time management
- Critical thinking
- Customer relations
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Phlebotomy techniques
- Customer service
- Teamwork and collaboration
Certification
- NCPCT - Patient Care Technician
- BASIC LIFE SUPPORT
Languages
French
Native or Bilingual
Timeline
Patient Care Technician
UPMC Shadyside Hospital
02.2022 - 01.2025
Customer Service Representative
Home Depot
01.2018 - 12.2022
High School Diploma -
TAYLOR ALLDERDICE HIGH SCHOOL
Associate of Science - Nursing
UPMC SHADYSIDE NURSING SCHOOL
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