Dedicated professional with extensive experience in patient care coordination and management, leveraging exceptional communication skills and strategic planning to achieve optimal patient outcomes. Proven ability to foster strong relationships with patients and healthcare teams, ensuring the delivery of high-quality care tailored to individual needs. Committed to enhancing the patient experience through proactive engagement and collaboration within multidisciplinary environments. A results-driven approach consistently leads to improved patient satisfaction and care efficiency.
Overview
20
20
years of professional experience
Work History
Chronic Care Manager
Signallamp Health
08.2021 - Current
Remote position
Developed care plans tailored to individual patient needs and preferences.
Monitored patient progress, adjusting care strategies as necessary for optimal outcomes.
Implemented quality improvement initiatives, increasing efficiency of care delivery processes.
Advocated for patients' needs within healthcare systems, ensuring continuity of care and support services.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
LPN (Clinic Nurse)
Center for Urologic Care of Berks County
03.2020 - 06.2021
Administered medications and monitored patient responses to ensure safety and comfort.
Assisted in urological procedures, maintaining sterile environments and supporting surgical teams.
Educated patients on post-operative care and wellness practices to promote recovery and health management.
Conducted patient assessments, documenting vital signs and medical histories for accurate record-keeping.
Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
LPN/Clinical Coordinator
Lehigh Valley Hospital/Lehigh Valley Physicians Group
01.2011 - 02.2020
Administered medications and treatments as per physician orders and established protocols.
Monitored patient vital signs, recorded observations, and reported changes to healthcare team.
Coordinated patient care schedules, ensuring optimal resource allocation and adherence to treatment protocols.
Developed and implemented training programs for clinical staff, enhancing operational efficiency and compliance.
Managed inventory of medical supplies, ensuring availability while minimizing excess stock costs.
Conducted regular audits of clinical procedures, identifying areas for improvement and implementing corrective actions.
Led interdisciplinary team meetings to foster communication, align goals, and enhance patient outcomes.
Evaluated performance metrics to drive strategic initiatives for quality assurance and service improvement.
Implemented new policies and educated staff on changes.
Created weekly schedules for nurses, taking into account sick days and vacation time.
Upheld quality assurance procedures to maintain patient safety and satisfaction.
Assessed clinical policies and procedures for compliance with changing regulations.
Supervised and managed the daily activities of a clinical team consisting of physicians, nurses, and support staff.
Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
Built strong relationships with patients and families for optimized care satisfaction.
Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
LPN
Supportive Concepts for Families Inc.
01.2010 - 01.2011
Monitored patients' vital signs, reporting changes to healthcare team for timely intervention.
Monitored patient reactions to medications and treatments, quickly addressing adverse reactions.
Reviewed patient history to verify conditions and current medications.
Helped patients complete bathing, dressing and eating.
Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
Demonstrated excellent technical skills with catheter insertion, and other routine nursing procedures.
Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Administered medications to ensure adherence to treatment plans, improving health outcomes.
Coordinated patient transfers to other facilities.
LPN
Lehigh Valley Hospital/Lehigh Valley Physicians Group
10.2008 - 01.2010
Conducted patient triage to assess urgency and prioritize care efficiently.
Streamlined triage processes, improving response times for patient care delivery.
Enhanced patient satisfaction by addressing concerns, answering questions, and providing emotional support.
Obtained case history and gathered triage information to determine appropriate avenue for care.
Responded to patient requests with appropriate clinical and personal assistance.
Medical Assistant
Kutztown Family Medicine
07.2005 - 10.2008
Managed patient scheduling and maintained accurate medical records to enhance office efficiency.
Assisted physicians with examinations and procedures, ensuring patient comfort and safety.
Administered immunizations and performed routine lab tests, contributing to comprehensive patient care.
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Certificate of Completion - Health Occupations
Berks Career And Technology Center
Leesport, PA
05.2005
Diploma - Technical Preparatory Program
Fleetwood Area School District
Fleetwood, PA
06.2005
Certificate - Practical Nursing Program
Reading Area Community College
Reading, PA
09.2008
Skills
Engagement with clinical teams
Proficient in electronic medical records management with EPIC
Maintain a friendly and courteous phone demeanor
Dedicated to task completion
Patient care planning
Accurate clinical documentation
Thorough case evaluation
Detailed clinical record-keeping
Health education delivery
Patient vital sign assessment
Timeline
Chronic Care Manager
Signallamp Health
08.2021 - Current
LPN (Clinic Nurse)
Center for Urologic Care of Berks County
03.2020 - 06.2021
LPN/Clinical Coordinator
Lehigh Valley Hospital/Lehigh Valley Physicians Group
01.2011 - 02.2020
LPN
Supportive Concepts for Families Inc.
01.2010 - 01.2011
LPN
Lehigh Valley Hospital/Lehigh Valley Physicians Group
Pediatric Emergency Room RN Staff Nurse at Atrium Health Wake Forest Baptist BrennersPediatric Emergency Room RN Staff Nurse at Atrium Health Wake Forest Baptist Brenners