Keri Sullivan

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
• Remarketing accounts with 20% increases on renewals
• Agency billed surplus lines management

Grundy Worldwide insures collector / car show quality vehicles not used on a daily basis.

• Prepared and reviewed insurance applications to verify compliance with regulations.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
• Worked closely with other team members to optimize sales strategies and achieve regional goals.