Kerri Lehocky
Pittsburgh
Summary
Dedicated service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Assistant Service Manager
SHULTZ FORD SOUTH
07.2023 - Current
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
INTERNAL SERVICE MANAGER
VICTORY DODGE JEEP AND CHYRSLER
04.2021 - 05.2023
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Resolved customer complaints in professional and timely manner.
ASSISTANT SERVICE MANGER
P & W FOREIGN CARS
04.2016 - 03.2021
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
Education
Associate of Science - BUSINESS
CCAC
05.2008
Skills
- Database Administration
- Schedule Coordination
- Strong leadership
- Relationship building
- Process improvement
- Quality assurance
- Excellent communication
- Customer service focus
- Service Planning
- Operation Monitoring
Additional Information
Enjoy Jeep four wheeling group on weekends along with trying new ideas for our smoker while entertaining friends and family.
Timeline
Assistant Service Manager
SHULTZ FORD SOUTH
07.2023 - Current
INTERNAL SERVICE MANAGER
VICTORY DODGE JEEP AND CHYRSLER
04.2021 - 05.2023
ASSISTANT SERVICE MANGER
P & W FOREIGN CARS
04.2016 - 03.2021
Associate of Science - BUSINESS
CCAC
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