Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerri Peters

Scranton

Summary

Dynamic Patient Access Representative with a proven track record at Geisinger, excelling in HIPAA compliance and insurance verification. Adept at delivering exceptional customer service while managing patient registrations and appointments. Recognized for maintaining professionalism under pressure and effectively resolving conflicts, ensuring a positive experience for all patients.

Overview

14
14
years of professional experience

Work History

Patient Access Representative

Geisinger
12.2021 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Schedule patients appointments for various specialities
  • Check patients in for their appointments, making sure their address, phone number, and insurances are correct
  • Helped with FIMMS by putting patients numbers on reports and they separating reports into the appropriate folders for Doctors to sign.

Deli Clerk

Shop Rite
08.2020 - 10.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Deli Clerk

Riccardo's Market
02.2016 - 07.2020

Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.

Organized ingredients and restocked supplies to prepare for busy periods.

Completed orders, by slicing, weighing, packaging and pricing meats and cheese.

Updated display case and other customer facing areas to increase sales of special items.

Stayed calm and professional in situations and resolved conflicts to customers satisfactions.

Received new inventory and rotated stock by dates to keep items fresh and usable.

Sales Clerk/Manager

Shoe Show
01.2012 - 07.2014

Tracked monthly sales to generate for business development planning

Scheduling employee shifts

Stocked and replenished new merchandise

Responsible for cash drawer and daily deposits

When needed, marked down merchandise

Education

High School Diploma -

North Pocono High School
Moscow, PA

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Schedule management
  • Machine safety
  • Effective customer communications
  • Opening and closing procedures
  • Cleaning and sanitizing
  • Signage and pricing accuracy
  • Inventory rotation
  • Inventory checks
  • Sales expertise

Timeline

Patient Access Representative

Geisinger
12.2021 - Current

Deli Clerk

Shop Rite
08.2020 - 10.2021

Deli Clerk

Riccardo's Market
02.2016 - 07.2020

Sales Clerk/Manager

Shoe Show
01.2012 - 07.2014

High School Diploma -

North Pocono High School
Kerri Peters