Summary
Overview
Work History
Education
Skills
Timeline
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Kerri Rager

Johnstown

Summary

Dynamic healthcare management professional seeking a challenging position in a fast-paced office environment. Eager to leverage extensive knowledge of healthcare protocols and patient management to support a thriving medical team dedicated to enhancing patient outcomes. Proven ability to streamline operations and improve efficiency while maintaining a compassionate approach to patient care. Committed to fostering collaborative relationships and driving continuous improvement in healthcare delivery.

Overview

17
17
years of professional experience

Work History

Office Coordinator- Western PA Orthopedics

Conemaugh Hospital
04.2024 - Current
  • Managed the front office and handled problems as they arose.
  • Maintained provider(s) schedules.
  • Blocking off days due to rounding/vacations/CME days
  • Relayed messages to staff through Epic.
  • Answered phone calls.
  • Checked patients in and out for their appointments.
  • Made follow-up appointments.
  • Maintained On-Call Provider schedules.
  • Maintained front office staff schedules.
  • Enter PTO in Kronos for staff
  • Contacted providers with call-ins.
  • Followed up with potential new patients for records.
  • Contacted insurance companies for prior authorizations for MRIs /CT scans.
  • Enter charges for DME / Form fees.
  • Interview applicants with Director.
  • Order office supplies as needed.
  • Troubleshoot IT problems with the help of our IT support team.

Office Coordinator- Rheumatology

Conemaugh Hospital
06.2021 - 04.2022
  • Managed the front office and handled problems as they arise.
  • Maintained provider(s) schedules.
  • Relayed messages to staff through Epic.
  • Answered phone calls.
  • Checked patients in and out for their appointments.
  • Made follow-up appointments.
  • Followed up with potential new patients for records.
  • Contacted insurance companies for prior authorizations for medications.
  • Maintained medication samples.

Claims Processor

Senior Life-Johnstown
08.2019 - 06.2021
  • Process medical claims (third-party payers).
  • Balance claims weekly.
  • Verify referrals obtained for services.
  • Ensure claim data accuracy in preparation for processing.

Clinical Administrative Assistant II

DaVita Dialysis – Somerset/Johnstown/Napoleon, PA
04.2014 - 08.2019
  • Participated in the 2018 opening of DaVita Dialysis at Napoleon Place; directed signage and furniture placements; created punch lists during walkthroughs; signed off on work orders and assisted IT with office equipment.
  • Lead homeroom meetings to inform staff of any policy and procedure changes (Napoleon Place).
  • Conducted monthly/quarterly fire safety checks in the clinic and with teammates.
  • Managed front office customer service, appointment management, and administration tasks to streamline workflow.
  • Acted as a resource/liaison between teammates and patients.
  • Trained Admin Assistant I on expectations and duties as well on CrownWeb.
  • Consulted with the Facility Administrator on any outliers with dialyzers each month.
  • Amend and corrected billing/credit problems and retain copies of all incoming invoices.
  • Compiled physical and digital documents, charts, and reports to meet business and patient needs.
  • Conducted patient intake to collect medical information and insurance details.
  • Prioritized, documented and responded to incoming correspondences to address patient queries.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Office Coordinator

Allegheny Health Network - Pittsburgh, PA
07.2012 - 03.2014
  • Answered daily phone calls to confirm and schedule appointments and address patient inquiries.
  • Paged and notified Doctors for all consults.
  • Faxed and made copies of documents for families, patients, and/or Doctors.
  • Verified insurance and checked with insurance companies if authorization is needed for any diagnostic testing.
  • Supported office needs including taking messages, scanning documents, and routine business correspondence.

Unit Clerk

Conemaugh Hospital - Johnstown, PA
08.2008 - 07.2012
  • Maintained accurate and confidential records of patient statistics.
  • Documented patient tests into Care Manager Software and patient information into Tele-tracking system for transport.
  • Communicated with the Nurse Manager regarding patient discharges, call-off, and other time-sensitive matters.

Education

Master of Science - Healthcare Administration

University of Arizona Global Campus
12.2025

Bachelor of Science - Healthcare Management

Saint Francis University
Loretto, PA
08.2021

Associates Degree - Applied Science, Medical Office Administration

Cambria Rowe Business College
Johnstown, PA
02.2008

Skills

  • Experience with CPT/ICD-10 systems

  • Extensive experience with Microsoft Office

  • Proficient in using diverse software tools

  • Customer service

  • Administrative support

  • Scheduling

  • Inventory coordination

  • Office equipment maintenance

  • Business administration

  • Maintenance scheduling

  • Clerical support

  • Conflict management

  • Employee supervision

  • Team supervision

  • Staff hiring

Timeline

Office Coordinator- Western PA Orthopedics

Conemaugh Hospital
04.2024 - Current

Office Coordinator- Rheumatology

Conemaugh Hospital
06.2021 - 04.2022

Claims Processor

Senior Life-Johnstown
08.2019 - 06.2021

Clinical Administrative Assistant II

DaVita Dialysis – Somerset/Johnstown/Napoleon, PA
04.2014 - 08.2019

Office Coordinator

Allegheny Health Network - Pittsburgh, PA
07.2012 - 03.2014

Unit Clerk

Conemaugh Hospital - Johnstown, PA
08.2008 - 07.2012

Bachelor of Science - Healthcare Management

Saint Francis University

Associates Degree - Applied Science, Medical Office Administration

Cambria Rowe Business College

Master of Science - Healthcare Administration

University of Arizona Global Campus

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