Kerri Rager
Johnstown
Summary
Dynamic healthcare management professional seeking a challenging position in a fast-paced office environment. Eager to leverage extensive knowledge of healthcare protocols and patient management to support a thriving medical team dedicated to enhancing patient outcomes. Proven ability to streamline operations and improve efficiency while maintaining a compassionate approach to patient care. Committed to fostering collaborative relationships and driving continuous improvement in healthcare delivery.
Overview
17
17
years of professional experience
Work History
Office Coordinator- Western PA Orthopedics
Conemaugh Hospital
04.2024 - Current
- Managed the front office and handled problems as they arose.
- Maintained provider(s) schedules.
- Blocking off days due to rounding/vacations/CME days
- Relayed messages to staff through Epic.
- Answered phone calls.
- Checked patients in and out for their appointments.
- Made follow-up appointments.
- Maintained On-Call Provider schedules.
- Maintained front office staff schedules.
- Enter PTO in Kronos for staff
- Contacted providers with call-ins.
- Followed up with potential new patients for records.
- Contacted insurance companies for prior authorizations for MRIs /CT scans.
- Enter charges for DME / Form fees.
- Interview applicants with Director.
- Order office supplies as needed.
- Troubleshoot IT problems with the help of our IT support team.
Office Coordinator- Rheumatology
Conemaugh Hospital
06.2021 - 04.2022
- Managed the front office and handled problems as they arise.
- Maintained provider(s) schedules.
- Relayed messages to staff through Epic.
- Answered phone calls.
- Checked patients in and out for their appointments.
- Made follow-up appointments.
- Followed up with potential new patients for records.
- Contacted insurance companies for prior authorizations for medications.
- Maintained medication samples.
Claims Processor
Senior Life-Johnstown
08.2019 - 06.2021
- Process medical claims (third-party payers).
- Balance claims weekly.
- Verify referrals obtained for services.
- Ensure claim data accuracy in preparation for processing.
Clinical Administrative Assistant II
DaVita Dialysis – Somerset/Johnstown/Napoleon, PA
04.2014 - 08.2019
- Participated in the 2018 opening of DaVita Dialysis at Napoleon Place; directed signage and furniture placements; created punch lists during walkthroughs; signed off on work orders and assisted IT with office equipment.
- Lead homeroom meetings to inform staff of any policy and procedure changes (Napoleon Place).
- Conducted monthly/quarterly fire safety checks in the clinic and with teammates.
- Managed front office customer service, appointment management, and administration tasks to streamline workflow.
- Acted as a resource/liaison between teammates and patients.
- Trained Admin Assistant I on expectations and duties as well on CrownWeb.
- Consulted with the Facility Administrator on any outliers with dialyzers each month.
- Amend and corrected billing/credit problems and retain copies of all incoming invoices.
- Compiled physical and digital documents, charts, and reports to meet business and patient needs.
- Conducted patient intake to collect medical information and insurance details.
- Prioritized, documented and responded to incoming correspondences to address patient queries.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Office Coordinator
Allegheny Health Network - Pittsburgh, PA
07.2012 - 03.2014
- Answered daily phone calls to confirm and schedule appointments and address patient inquiries.
- Paged and notified Doctors for all consults.
- Faxed and made copies of documents for families, patients, and/or Doctors.
- Verified insurance and checked with insurance companies if authorization is needed for any diagnostic testing.
- Supported office needs including taking messages, scanning documents, and routine business correspondence.
Unit Clerk
Conemaugh Hospital - Johnstown, PA
08.2008 - 07.2012
- Maintained accurate and confidential records of patient statistics.
- Documented patient tests into Care Manager Software and patient information into Tele-tracking system for transport.
- Communicated with the Nurse Manager regarding patient discharges, call-off, and other time-sensitive matters.
Education
Master of Science - Healthcare Administration
University of Arizona Global Campus
12.2025
Bachelor of Science - Healthcare Management
Saint Francis University
Loretto, PA08.2021
Associates Degree - Applied Science, Medical Office Administration
Cambria Rowe Business College
Johnstown, PA02.2008
Skills
- Experience with CPT/ICD-10 systems
- Extensive experience with Microsoft Office
- Proficient in using diverse software tools
- Customer service
- Administrative support
- Scheduling
- Inventory coordination
- Office equipment maintenance
- Business administration
- Maintenance scheduling
- Clerical support
- Conflict management
- Employee supervision
- Team supervision
- Staff hiring
Timeline
Office Coordinator- Western PA Orthopedics
Conemaugh Hospital
04.2024 - Current
Office Coordinator- Rheumatology
Conemaugh Hospital
06.2021 - 04.2022
Claims Processor
Senior Life-Johnstown
08.2019 - 06.2021
Clinical Administrative Assistant II
DaVita Dialysis – Somerset/Johnstown/Napoleon, PA
04.2014 - 08.2019
Office Coordinator
Allegheny Health Network - Pittsburgh, PA
07.2012 - 03.2014
Unit Clerk
Conemaugh Hospital - Johnstown, PA
08.2008 - 07.2012
Bachelor of Science - Healthcare Management
Saint Francis University
Associates Degree - Applied Science, Medical Office Administration
Cambria Rowe Business College
Master of Science - Healthcare Administration
University of Arizona Global Campus