Kerrianne Flynn
Scranton
Summary
Office management professional with a proven history of streamlining administrative processes and cultivating a highly efficient work atmosphere. Renowned for unwavering commitment to teamwork and driving operational excellence. Recognized for dependability and adaptability, equipped with proficiency in office software, scheduling, and resource management to effectively meet evolving demands.
Overview
4
4
years of professional experience
Work History
Office Manager
Finish Line Auto Body
01.2024 - Current
- Complete all Accounting related daily, weekly and monthly processing and reports per company SOPs and in a timely and consistent manner
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Ensure controllable expenses are within acceptable guidelines
- Recognize and proactively manage potential problems (associate safety, customer, facility, etc.), including escalating to next level as necessary
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- File accuracy and SOP, DRP compliance during repair and prior to vehicle delivery
- Provide updates on vehicles to customers and insurance companies, along with rental companies
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Medical Assistant
St. Luke's University Health Network
05.2023 - 01.2024
- Actively participates in maintaining and/or improving quality improvement initiatives.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence and determines needed services by conferring with physician, nurse practitioner or physician assistant
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Completes pre-charting of all value based pieces up to 5 days prior to patient’s appointment.
- Responsible for prepping patients for their examination and escorting them into the exam room.
- Preparation includes: height, weight and vital signs; update medication list; update allergies in record; update personal, family and social history; inquire about smoking status; obtains the reason for the visit.
- Provides other patient care services as needed/directed: keeps exam rooms clean; maintaining clinical supplies in exam rooms; cleans and autoclaves contaminated instruments ; gives injections or immunizations; within State approved scope of practice; phlebotomy; pulmonary functions/nebulizer; EKG; OB/GYN exams assist as needed
- Responsible to dispose Bio-Hazardous waste and regular waste per practice protocol.
- Maintains vaccine temp logs, inventory and ordering of medical supplies (i.e.: vaccines, medications), disposing of expired sample medication, and stocking rooms to set par levels
- As appropriate assists with scheduling outpatient testing, pre-certifying patients for procedures and referral processing, responds to patient communications within practice guidelines, refill medications per practice protocol, provides patients with information relating to their visit (info packets, vaccine advisory sheets, etc)
- Reviews in-basket clinical pool messages and complete necessary information in order to clear the message.
- Maintains referral work queue and update notes in order to communicate with other departments.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Office Administrator
Tim's Auto Body
03.2022 - 05.2023
- Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards
- Extremely proficient on CCC One program
- Update customers and insurance companies on vehicle status daily, also update rental companies on vehicle status
- Recognize and proactively manage potential problems (associate safety, customer, facility, etc.), including escalating to next level as necessary
- Confirm scheduled appointments
- Follow up on parts order in order to schedule vehicles for repairs
- Manage social media accounts
- Strong written and oral communication skills with ability to work both in a team setting and independently
- Sound decision-making and critical thinking capabilities
- Superior customer service skills and ability to engage in business interactions with a polite, courteous, and professional manner
Property Manager
Platinum Hotel Group
07.2021 - 02.2022
- Maintain property by advertising, filling vacancies, and maintaining and securing premises
- Make reservations, answer phone, respond to3rd party emails and reservations, provide exceptional customer service
- Establish rates by surveying local hotel rates
- Attracts guests by advertising via Facebook and Instagram
- Maintains property by investigating and resolving complaints, enforcing rules of occupancy, inspecting vacant rooms once housekeeping is complete
- Enforces occupancy policies and procedures by confronting violators
- Keep accurate reports of daily and monthly credit card expenses
- Prepare daily deposits, help housekeeping with daily cleaning and do laundry
- Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Streamlined property management processes for increased efficiency and improved guest experiences.
- Increased occupancy rates with strategic marketing efforts and excellent customer service.
Office Manager
Caliber Collision
12.2020 - 06.2021
- Additionally, responsible for a broad scope of accounting and HR-related administrative duties
- Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards
- Complete all Accounting related daily, weekly and monthly processing and reports per company SOPs and in a timely and consistent manner
- Ensure controllable expenses are within acceptable guidelines
- Recognize and proactively manage potential problems (associate safety, customer, facility, etc.), including escalating to next level as necessary
- Other duties as assigned
- Ensure center’s consistent application of all Caliber SOPs through ongoing training and monitoring
- Ensure R.O
- File accuracy and SOP, DRP and regulatory (BAR) compliance during repair and prior to vehicle delivery
- Provide accurate and timely payroll and HR-related administration and record-keeping for all center associates
- Work closely with the General Manager to create a team environment producing high performance results
- Create and maintain a front office environment of World Class Customer Experience through example
- Assist with providing the front office teammates with the necessary tools, training and information to effectively perform their jobs
Education
Associate of Arts - Media Communications
Lehigh Carbon Community College
Schnecksville, PASkills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
Finish Line Auto Body
01.2024 - Current
Medical Assistant
St. Luke's University Health Network
05.2023 - 01.2024
Office Administrator
Tim's Auto Body
03.2022 - 05.2023
Property Manager
Platinum Hotel Group
07.2021 - 02.2022
Office Manager
Caliber Collision
12.2020 - 06.2021
Associate of Arts - Media Communications
Lehigh Carbon Community College
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