Kerri Anne Kraemer
Gettysburg
Summary
Dynamic Medical Assistant with proven expertise at Wellspan in enhancing patient care through effective communication and meticulous electronic health records management. Skilled in HIPAA compliance and patient scheduling, I excel in fostering trust and ensuring seamless clinic operations, contributing to improved patient experiences and optimized workflows.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Wellspan
09.2017 - Current
- Assisted healthcare providers during examinations and procedures, ensuring patient comfort and safety.
- Managed patient intake by collecting and verifying personal and insurance information efficiently.
- Maintained accurate and up-to-date electronic health records to ensure seamless patient care.
- Coordinated patient appointments and follow-ups, optimizing clinic scheduling to reduce wait times.
- Monitored and recorded vital signs, alerting physicians to any significant changes in patient conditions.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
- Participated in staff meetings to discuss patient care strategies and improve clinic workflow.
- Documented patient interactions and care plans accurately in compliance with healthcare regulations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Server
Appalachian Brewing
01.2015 - 09.2017
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer orders accurately, ensuring timely delivery of food and beverages.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Managed cash handling and balanced cash register at the end of shifts.
- Facilitated smooth communication between front-of-house and back-of-house teams.
Server
Friendly's Restaurant
03.2012 - 01.2015
- Supported inventory control by monitoring stock levels and assisting with reordering supplies.
- Trained new staff on menu offerings and service protocols to ensure consistency in quality.
- Assisted in creating daily specials and promotions to boost sales and customer engagement.
- Adapted quickly to changing situations and customer needs during peak hours.
Front Office Associate
Center for Sight
01.2012 - 08.2012
- Relocated from NY to PA
- Managed appointment scheduling to optimize daily workflows and minimize patient wait times.
- Coordinated visitor check-ins and provided them with necessary information about services.
- Performed accurate data entry for patient records, ensuring confidentiality and compliance with regulations.
- Maintained office supplies inventory, placing orders as needed to ensure availability.
Education
Associate of Applied Science - Paralegal Studies
Jefferson Community College
Watertown NY Certificate - Medical Assistant
Harrisburg Area Community College
Gettysburg, PA05-2024
Associate of Science - Early Childhood Education
Jefferson Community College
WatertownSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Electronic health records
- CPR
- Professionalism and ethics
- Insurance verification
- Medical records management
- Patient flow management
Timeline
Medical Assistant
Wellspan
09.2017 - Current
Server
Appalachian Brewing
01.2015 - 09.2017
Server
Friendly's Restaurant
03.2012 - 01.2015
Front Office Associate
Center for Sight
01.2012 - 08.2012
Associate of Applied Science - Paralegal Studies
Jefferson Community College
Certificate - Medical Assistant
Harrisburg Area Community College
Associate of Science - Early Childhood Education
Jefferson Community College