KESHA PATEL
Allentown
Summary
Dependable professional eager to leverage a strong work ethic and attention to detail in a dynamic environment. Committed to continuous skill development while contributing to the overall success of the organization. Recognized for reliability and dedication, consistently striving to exceed expectations and deliver high-quality results. Prepared to bring a proactive approach and positive attitude to new challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Line Leader
Sharp Services
07.2024 - Current
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
- Worked on complex problems requiring independent action and high degree of initiative to resolve issues.
- Troubleshot equipment to reduce service calls and downtime.
Business Operations Specialist
Andesa Services
05.2022 - 02.2024
- Organized data and documentation to support accurate business forecasting.
- Used administrative and operational expertise to help team meet deadlines and longterm objectives.
- Developed successful project goals and strategies in collaboration with Adjacent Markets team members.
- Participated in daily meetings to keep track of defects and provide update on testing progress.
- Engage in meetings to discuss, identify and analyze concerns.
- Collaborated with developers to resolve issues and improve product quality.
Pharmacy Technician - Long Term Care
Phoebe Pharmacy
02.2022 - 05.2022
- Contacted clinics or physicians to request patient prescription refills.
- Operated pharmacy computer systems to process prescription orders and track patient records.
- Answered phone calls from patients, doctors, and insurance companies regarding prescription inquiries.
Pharmacy Technician
Lehigh Valley Pharmacy Services at Lehigh Valley Hospital-Cedar Crest
02.2021 - 09.2021
- Handled prescription orders at counter, in drive-thru line and via delivery service.
- Supported pharmacists with measuring, counting and labeling prescriptions and contacted clinics or physicians to request patient prescription refills.
- Cleaned and sterilized equipment, work areas and glassware for safety.
- Stocked supplies and set up cash drawers to maintain readiness for day's business.
Front Desk Receptionist
Interventional Pain Management & Ortho-Spine Center
02.2019 - 12.2019
- Answered incoming calls, directed them to appropriate personnel, and took messages. Collected payments for services and updated accounts to reflect new balances.
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
- Assisted with administrative tasks such as photocopying, scanning, filing documents, organizing office supplies inventory, place orders, and maintaining records.
Tech Sales Supervisor
Staples
09.2018 - 02.2019
- Handled opening and closing procedures to support senior managers.
- Improved store results continuously using successful sales and production team collaborations.
- Monitored inventory levels and collaborated with purchasing department to replenish stock as needed.
- Resolved customer complaints efficiently and professionally.
Pharmacy Technician
Walgreens Pharmacy
04.2016 - 09.2018
- Supported pharmacists with processing prescription orders, measuring, counting and labeling prescriptions.
- Answered phone calls from patients, doctors, and insurance companies regarding prescription inquiries.
- Contacted clinics or physicians to request patient prescription refills.
- Cleaned and sterilized equipment, work areas and glassware for safety.
- Handled prescription orders at counter, in drive-thru line and via delivery service.
Data Entry Clerk
Accu Labs Inc.
08.2015 - 05.2016
- Patient Requisition Data Entry, critical Results Call-ins, and Specimen Processing
- Checked in, labeled and created testing matrices to process samples.
- Communicated test results and requests between laboratory and outside personnel.
Laboratory Technician - Manager
Accurate Diagnostic Labs
12.2013 - 08.2015
- Checked in, labeled and created testing matrices to process samples.
- Managed laboratory operations, ensuring efficient and accurate results.
- Trained new lab technicians on proper techniques, safety protocols, and lab-specific procedures.
- Implemented necessary safety precautions when handling hazardous materials or biological specimens.
- Troubleshot technical issues inside laboratory and completed basic equipment calibration, maintenance and repairs.
Education
Bachelor of Science (B.S.) - Information Technology
Arizona State University
Tempe, AZ12.2026
Associate of Applied Science - Computer and Information Systems
Lehigh Carbon Community College
Allentown, PA05.2024
Skills
- Experience with Eclipse IDE
- Collaborative code sharing
- Proficient in Python
- HTML markup language expertise
- Adaptability to change
- Analytical problem solving
- Experience with IDLE for coding projects
- Experienced with Microsoft Office 365 applications
- SQL data analysis
- Web design styling
- Operational efficiency management
- Effective communication
- Proficient in Visual Studio
- JavaScript programming
- C programming
- Java programming
- Collaborative team management
- Effective team collaboration
- Product quality evaluation
- Team leadership
- Operational assistance
- Staff management
- Production monitoring
Certification
- IBM - Introduction to Artificial Intelligence
- Meta - Introduction to IOS Mobile Application Development
- Learn Quest - Scrum Master Training
- Google - Technical Support Fundamentals
- IBM - SQL: Introduction to Querying Databases
- Microsoft - IT Support Specialist
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Production Line Leader
Sharp Services
07.2024 - Current
Business Operations Specialist
Andesa Services
05.2022 - 02.2024
Pharmacy Technician - Long Term Care
Phoebe Pharmacy
02.2022 - 05.2022
Pharmacy Technician
Lehigh Valley Pharmacy Services at Lehigh Valley Hospital-Cedar Crest
02.2021 - 09.2021
Front Desk Receptionist
Interventional Pain Management & Ortho-Spine Center
02.2019 - 12.2019
Tech Sales Supervisor
Staples
09.2018 - 02.2019
Pharmacy Technician
Walgreens Pharmacy
04.2016 - 09.2018
Data Entry Clerk
Accu Labs Inc.
08.2015 - 05.2016
Laboratory Technician - Manager
Accurate Diagnostic Labs
12.2013 - 08.2015
Associate of Applied Science - Computer and Information Systems
Lehigh Carbon Community College
Bachelor of Science (B.S.) - Information Technology
Arizona State University
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