Kevin Cardella
Camp Hill
Summary
Dynamic Customer Support Lead at Endevor LLC with a strong technical background in software troubleshooting and ticket management. Proven ability to enhance client satisfaction through effective relationship building and failure resolution. Successfully implemented solutions that improved operational efficiency and streamlined support services, ensuring a seamless customer experience.
Overview
8
8
years of professional experience
Work History
Customer Support Lead / Implementation Specialist
Endevor LLC
09.2017 - 08.2025
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Handled over numerous incoming calls daily while providing excellent customer service.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Information Science And Technology
Pennsylvania State University
Media, PA12-2017
Skills
- Team management
- Debugging
- Failure resolution
- Technical solution analysis
- Technical assistance
- Ticket management
- Relationship building
- Software troubleshooting
- IT ticket documentation
- Client communication
- Support services
- Technical background
- Application installations
Programming Languages
- SQL Server Management Studio
- Oracle
- C#
- ASP.Net
- Javascript
- CSS
Timeline
Customer Support Lead / Implementation Specialist
Endevor LLC
09.2017 - 08.2025
Information Science And Technology
Pennsylvania State University
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