Kevin Daughtry
Chick-fil-A
PHILADELPHIA
1
Language
5
years of professional experience
Dynamic and results-driven professional with a proven track record in customer service and event management. Skilled in problem-solving and team collaboration, committed to enhancing guest experiences and operational efficiency.
Work History
Team Member
1 Year 8 Months- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Collaborated with team to efficiently prepare and serve food items following quality standards.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process paymentss and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in a polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Junior Banquet Hall Manger
3 Years 6 Months- Coordinated logistics for events, including catering, audiovisual needs, and seating arrangements.
- Supervised event operations, ensuring seamless execution of functions and optimal guest experiences.
- Trained and mentored staff on service standards and operational procedures for enhanced performance.
- Developed and implemented process improvements that streamlined event setup and breakdown procedures.
- Oversaw scheduling of staff to align with event demands, enhancing operational efficiency.
- Resolved any guest concerns promptly and professionally, fostering loyalty through exceptional service delivery.
Education
High School Diploma
- 3.89 GPA
Skills
Customer service
Cash handling
Cleaning
Organizing work stations
Teamwork and collaboration
Clear communication
Sanitation practices
Adaptable scheduling
Leadership
Flexible schedule
Heavy lifting
Physical stamina
Workstation efficiency
Performance tracking
Positive attitude
Following instructions
Languages
Italian
Professional Working
Timeline
Team Member
Chick-fil-A
12.2024 - CurrentRead More
Junior Banquet Hall Manger
Paragon Banquet Hall
06.2021 - 12.2024Read More
Franklin Town Charter
High School Diploma
Read More