Kevin Davidson
Sinking Spring
Summary
Seasoned HVAC professional with a proven track record at RE Michel Company and T&K Heating-Propane - HVAC Services LLC, showcasing exceptional customer service and technical troubleshooting skills. Expert in heating systems and ductwork fabrication, I've significantly enhanced operational efficiency and customer satisfaction. Demonstrated leadership in managing teams and streamlining processes for optimal performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Senior Counter Sales
RE Michel Company
02.2021 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Operated register efficiently, reducing wait times and improving customer experience.
- Professionally answered telephones and responded to customer inquiries.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Maintained stock and replenished workstation products.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Shared best practices with colleagues to enhance overall counting accuracy.
- Maintained cleanliness and organization of counting area, promoting positive work environment.
Owner
T&K Heatng-Propane - HVAC Services LLC
05.2009 - 10.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Installing Heating & Propane and A/ C Systems.
- Certification in Propane Tank Inspection.
- Knowledge in Electrical.
- Numerous Certifications with Pennsylvania Propane Association.
Supervisor of Operations
Pipeline Petroleum
02.2001 - 10.2010
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
High School Diploma -
Schuylkill Valley School District
Leesport, PA06-1990
Skills
- Air conditioning
- System troubleshooting
- Ductwork fabrication
- Heating systems
- Sheet metal work
- Refrigeration systems
- Electrical wiring
- Equipment installation
- Boiler operations
- HVAC system design
- Load calculations
- Leak checks
- Package and split systems
- Certified HVAC technician
- Cooling systems maintenance
- Diagnostic techniques
- Technical troubleshooting
- Recovering and recycling
- Propane Certified and Inspections
Timeline
Senior Counter Sales
RE Michel Company
02.2021 - Current
Owner
T&K Heatng-Propane - HVAC Services LLC
05.2009 - 10.2020
Supervisor of Operations
Pipeline Petroleum
02.2001 - 10.2010
High School Diploma -
Schuylkill Valley School District
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