Kevin McCoy
Pittsburgh
Summary
Results-oriented professional skilled in case management and service coordination. Known for strong problem-solving abilities and effective team collaboration, committed to connecting clients with essential community resources for improved outcomes. Demonstrates commitment, passion and professionalism for supporting all communities and populations throughout Allegheny County.
Overview
20
20
years of professional experience
Work History
DHS Multi-Systems Complex-Case Specialist
Allegheny County DHS/Diversified Care Management
Pittsburgh
08.2022 - 01.2026
- Coordinated care plans with multidisciplinary teams to optimize service delivery and client outcomes.
- Managed case documentation using electronic health record systems for compliance and accuracy.
- Conducted follow-up interviews to monitor client progress and adjust care plans.
- Liaised with community resources to enhance client access to additional support services.
- Compiled reports on each case utilizing data collected from assessments, interviews.
- Attended court hearings or legal proceedings as a representative of the agency when required.
- Reviewed case files for accuracy and completeness to ensure compliance.
- Developed individualized plans for clients in accordance with their goals.
- Collaborated with service providers to coordinate resources and referrals as needed.
- Advised clients on available resources within the community that could benefit them.
- Investigated alternative solutions for difficult cases while maintaining confidentiality.
- Maintained detailed records of all case activities using appropriate software systems.
- Monitored progress of cases by obtaining regular updates from clients, providers, and other relevant parties.
- Identified service gaps for clients and developed targeted improvement strategies.
- Maintained digital and physical records of files and managed timely updates.
- Facilitated communication between the client and other involved agencies or organizations.
- Coordinated meetings with various stakeholders regarding complex cases.
- Worked closely with Provider Organization to include CYF, Juvenile Probation, Provider Agencies, Therapists, MH Hospital Staff, etc to ensure proper stabilization, treatment, discharge plans etc.
Allegheny County School Based Liaison
Allegheny County Office of Behavioral HSAOealth/H
Pittsburgh
01.2016 - 07.2022
- Provided support to the Pittsburgh Public School System with Behavioral Health and/or other child service system involvement.
- Developed individual school plans and collaborated with families, school treatment teams, and outside provider agencies to implement treatment services for K-12 students in the Pittsburgh Public School system.
- Eliminated barriers to access within the behavioral health system, enhancing service delivery for students.
- Weekly collaboration with Pittsburgh Public Schools Administration of Mental Health Provider Services while also working closely with the community and specific school system.
- Quarterly Meetings with Pittsburgh Public Schools Administration and the Student Assistance Service Supervisors.
- Facilitated meetings on behavioral health program updates and initiatives, ensuring alignment and collaborative efforts among stakeholders.
- Provided support during crisis intervention scenarios for clients and families.
- Worked very closely with the PSE Therapeutic classrooms with Pittsburgh Public Schools.
- Identified trends and concerns within DHS/OBH.
- Collaboration between DHS child-serving systems such as CYF, Juvenile Probation, OID etc.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Behavioral Health Worker
Wesley Spectrum Services
East Pittsburgh
11.2012 - 11.2015
- Based in Westinghouse Academy in the Pittsburgh Public School system
- Facilitated individual and group therapy sessions for diverse client populations.
- Developed and implemented personalized care plans based on client assessments.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Monitored client progress and adjusted treatment plans as necessary.
- Assisted clients in daily living activities to promote independence and well-being.
- Provided crisis intervention and support during acute behavioral episodes.
- Educated families on mental health issues and coping strategies for their loved ones.
- Developed behavior plans for clients based on their individual needs.
- Participated in weekly clinical supervision meetings with supervisors to review cases and provide feedback.
- Provided crisis intervention services to clients in need of immediate mental health assistance.
- Created a safe environment for clients to discuss personal issues and concerns related to their mental health.
- Actively participated in team meetings to discuss client progress or identify areas of improvement.
- Performed outreach activities within the community by providing information about available services and resources.
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
- Applied crisis intervention techniques during emergency situations to ensure patient safety and stability.
Therapist I
Wesley Spectrum Services
Pittsburgh
02.2007 - 11.2012
- Conducted individual therapy sessions to address client mental health needs.
- Facilitated group therapy sessions promoting peer support and communication skills.
- Developed treatment plans tailored to each client's unique circumstances.
- Collaborated with healthcare professionals to ensure comprehensive patient care.
- Maintained accurate and confidential client records in compliance with regulations.
- Utilized evidence-based practices to enhance therapeutic techniques and interventions.
- Educated clients and families about mental health issues and coping strategies.
- Provided crisis intervention for clients experiencing acute distress or emergencies.
- Assisted clients in developing healthy coping skills, setting goals and improving communication.
- Referred clients to external resources for additional support.
- Worked closely with parents and teachers to implement consistent behavior therapy techniques at home and school.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Attended professional development trainings related to current trends in the field of Mental Health Therapy.
- Participated in case conferences with other healthcare providers to discuss best practices for patient care.
- Monitored client progress through regular sessions and adjusted treatment plans as necessary to meet evolving needs.
Adolescent Female Shelter Supervisor
Wesley Spectrum Services
Pittsburgh
01.2006 - 02.2007
- Supervised daily operations of shelter to ensure safety and compliance.
- Coordinated staff schedules to maintain adequate coverage and support.
- Managed intake process for new residents, providing guidance and resources.
- Facilitated training sessions for staff on best practices in shelter management.
- Developed and implemented policies to improve shelter operations and resident care.
- Collaborated with local organizations to secure essential services for residents.
- Conducted regular evaluations of shelter facilities to ensure cleanliness and functionality.
- Resolved conflicts among residents, promoting a peaceful living environment.
- Managed programming and administrative aspects of this temporary homeless shelter for women and children, many with dual diagnoses.
- Performed administrative tasks such as budgeting, payroll management, hiring and firing decisions.
- Maintained accurate records of all shelter activities.
- Developed and implemented shelter policies and procedures.
- Conducted regular inspections of the facility and equipment to ensure proper functioning.
- Monitored the daily operations of the shelter.
- Collaborated with other service providers in order to provide comprehensive care for clients.
- Assessed client needs and provided appropriate referrals to outside resources when necessary.
- Trained new staff on relevant protocols and procedures pertaining to their roles within the organization.
- Implemented crisis intervention techniques when dealing with challenging situations involving clients or staff members.
- Consulted with staff on resolution of complex service issues.
- Recruited, interviewed, and hired volunteers and staff.
- Worked closely with CYF and Juvenile Probation in Allegheny County and the Juvenile Court System
Education
Bachelor of Arts - Criminal Justice
Indiana University of Pennsylvania
Indiana, PA05-2001
Skills
- Case management
- Crisis intervention
- Client assessment
- Referral management
- Service coordination
- Case planning
- Individualized planning
- Behavioral health knowledge
- Community resources
- Report compilation
- Computer literacy
- Confidentiality maintenance
- Public service
- Problem solving
- Problem-solving abilities
- Multitasking capacity
- Time management
- Team collaboration
- Teamwork
- Interpersonal skills
- Multitasking
Accomplishments
- Penn Hills School District-Football Hall of Fame 2018
Penn Hills School District-Football Team Hall of Fame 2013
Affiliations
- Penn Hills School District-High School Football Coach
Timeline
DHS Multi-Systems Complex-Case Specialist
Allegheny County DHS/Diversified Care Management
08.2022 - 01.2026
Allegheny County School Based Liaison
Allegheny County Office of Behavioral HSAOealth/H
01.2016 - 07.2022
Behavioral Health Worker
Wesley Spectrum Services
11.2012 - 11.2015
Therapist I
Wesley Spectrum Services
02.2007 - 11.2012
Adolescent Female Shelter Supervisor
Wesley Spectrum Services
01.2006 - 02.2007
Bachelor of Arts - Criminal Justice
Indiana University of Pennsylvania