Open To Work
Kevin Vergara
Copa Airlines
Panama City,Panama
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeContract WorkGig Work
Location Preference
On-SiteHybridRemote
2
Languages
2
years of professional experience
Adaptable service agent recognized for strong communication and stress tolerance. Experienced in handling complex customer situations and training new team members, committed to maintaining high service standards and operational excellence.
Work History
Service Agent
1 Year 8 Months- Resolved customer inquiries and issues promptly, enhancing overall passenger satisfaction and experience.
- Managed boarding processes efficiently, streamlining operations to minimize wait times for travelers.
- Coordinated flight information updates, providing timely communication to passengers regarding delays or changes.
- Collaborated with team members to uphold safety protocols during ground operations and passenger handling.
- Implemented feedback mechanisms to gather passenger insights, contributing to service improvement initiatives.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Streamlined check-in/check-out process through diligent organization skills resulting in reduced wait times for customers.
Education
Associate of Science - Medicine
Skills
Patience and calmness
Excellent communication
Attention to detail
Stress tolerance
Composure
Time management
Multitasking
Team collaboration
Conflict resolution
Customer service
Listening skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Service Agent
Copa Airlines
08.2024 - 04.2026Read More
Columbus University
Associate of Science from Medicine
Read More