Keyana Lindsay
Philadelphia
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotes. Reliable and driven, with strong time management and prioritization abilities.
Overview
16
16
years of professional experience
Work History
Outbound Specialist
QTC Management
Philadelphia
01.2021 - Current
- Scheduling appointments for veterans.
- Responding promptly and professionally to incoming inquiries from customers regarding appointments.
- Monitoring a busy work load daily to meet productivity.
Customer Experience Advocate/Claims Specialist
Independence Blue Cross
Philadelphia
10.2018 - 06.2020
- Work for a busy call center.
- Submitting and processing claims.
Patient Service Representative
Penn Medicine
04.2016 - 06.2018
- Maintaining a positive, empathetic and professional attitude toward patients at all times.
- Responding promptly to patients inquiries.
- Communicating with patients through various channels.
- Acknowledging and resolving patient complaints.
- Communicating and coordinating with colleagues as necessary.
Cashier
Compass Group
04.2009 - 04.2015
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
Education
Diploma -
Germantown High School
06.2008
Skills
- Medical Scheduling
- Medical Records
- EMR Systems
- Epic
- Insurance Verification
- Sales Force
- Medical Billing
- Patient Care
- HIPAA
- Experience Administering Injections
- Guest Services
- Medical Office Experience
- ICD-10
- Computer Operation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Outbound Specialist
QTC Management
01.2021 - Current
Customer Experience Advocate/Claims Specialist
Independence Blue Cross
10.2018 - 06.2020
Patient Service Representative
Penn Medicine
04.2016 - 06.2018
Cashier
Compass Group
04.2009 - 04.2015
Diploma -
Germantown High School