Keyanna Johnson
Coatesville
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Highly experienced in consumer-focused retail environments, with a background as Shopper. Possess strong knowledge of product selection, customer service, and inventory management. Strengths lie in effective communication, problem-solving skills and commitment to fostering positive shopping experiences. Previous roles have demonstrated significant impact on improving customer satisfaction and driving sales growth.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Shopper
Instacart
Philadelphia
01.2025 - Current
- Executed customer orders by selecting, packing, and delivering groceries efficiently.
- Communicated with customers to confirm order details and preferences effectively.
- Navigated store layouts to locate products quickly and accurately.
- Ensured quality control by inspecting items for freshness and damage before delivery.
- Adapted to changing customer needs by modifying orders as requested.
- Maintained a clean and organized workspace during shopping operations consistently.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Utilized problem solving skills to resolve customer complaints professionally.
- Assisted customers in selecting desired merchandise and provided product knowledge.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Dog Walker/Sitter
Wag Caregiver
Coatesville
01.2025 - Current
- Walked and cared for dogs of various breeds and sizes daily.
- Ensured safety and well-being of pets during walks and playtime.
- Communicated with pet owners about dog behavior and needs.
- Maintained accurate records of dog walks and activities for clients.
- Provided exercise and socialization for dogs in diverse environments.
- Followed specific care instructions for each dog's health requirements.
- Adapted to different dog personalities to enhance walking experience.
- Demonstrated professional customer service while interacting with clients.
- Walked dogs on leash, observing all safety precautions and following commands from owners.
- Provided companionship and comfort to animals during walks.
- Cared for pets during owners' absences.
- Monitored dogs throughout walks to avoid obstacles, dangerous situations, and confrontations with other problematic dogs.
Driver
Uber
Exton
01.2023 - Current
- Navigated city routes efficiently to ensure timely passenger pickups.
- Provided excellent customer service to enhance rider satisfaction during trips.
- Maintained vehicle cleanliness and functionality for safe transportation experiences.
- Adapted quickly to traffic conditions and road closures for optimal driving performance.
- Communicated effectively with passengers regarding route changes and estimated arrival times.
- Managed ride requests using Uber's driver app for smooth operation flow.
- Followed safety protocols to ensure a secure environment for all passengers.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Caregiver/Live-In Caregiver
Visiting Angles
Exton
06.2019 - 08.2021
- Provided personal care and assistance with daily living activities for clients.
- Administered medications and monitored client health conditions regularly.
- Maintained accurate records of client care and reported any changes.
- Assisted clients with mobility, transfers, and physical exercises as needed.
- Developed meaningful relationships to enhance client comfort and well-being.
- Collaborated with healthcare professionals to ensure proper care plans were followed.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Cleaning crew/Housekeeper
Under the table
Parkesburg
12.2018 - 07.2019
- Cleaned and sanitized residential spaces to maintain a healthy environment.
- Organized and maintained cleaning supplies and equipment for efficient access.
- Managed laundry tasks including washing, drying, and folding clothing items.
- Developed cleaning schedules to ensure thorough coverage of all areas.
- Assisted with special requests from clients to enhance their experience.
- Ensured compliance with safety protocols during cleaning operations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Warehouse Worker
Urban Outfitters, Inc.
Gap
10.2017 - 10.2018
- Operated forklifts and pallet jacks to transport merchandise efficiently.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in unloading shipments and organizing stock on shelves.
Cashier/Customer Service Representative
Pizza Villa
Parkesburg
02.2017 - 12.2017
- Processed customer orders accurately and efficiently at Pizza Villa.
- Handled cash transactions and managed the register with precision.
- Provided exceptional customer service to enhance guest satisfaction.
- Maintained cleanliness and organization of the front counter area.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
Crew member/Cashier
McDonald's
Parkesburg
07.2016 - 07.2017
- Prepared and assembled food items according to safety standards.
- Operated kitchen equipment safely and efficiently.
- Provided friendly customer service during busy meal periods.
- Maintained cleanliness of dining area and kitchen stations.
- Handled cash register transactions accurately and quickly.
- Followed company policies for food storage and handling procedures.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Cashier/Sales Associate
Boscov's
Exton
01.2016 - 06.2016
- Processed customer transactions accurately and efficiently at Boscov's checkout.
- Assisted customers with product inquiries and store navigation.
- Maintained a clean and organized checkout area for optimal efficiency.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Provided friendly customer service to enhance the shopping experience at Boscov's.
- Stocked merchandise in the checkout area to promote impulse buying opportunities.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Octorara Highschool
Atglen, PASkills
- Order fulfillment
- Quality control
- Product knowledge
- Route navigation
- Customer relationship management
- Safety compliance
- Time management
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Compassionate care
- Adaptability to change
- Conflict resolution
- Customer feedback analysis
- Mobile payment processing
- Budgeting and pricing
- Strong work ethic
- Store maintenance
- Online order fulfillment
- Shelf stocking
- Upselling strategies
- Cash handling proficiency
- Product awareness
- Planning and organization
- Online ordering
- Prioritizing orders
- Car maintenance
- Sales expertise
- Flexible schedule
- Upbeat and outgoing attitude
- Customer relations
- Online order processing
- Customer service
- Delivery procedures
- Decision-making
- Strong interpersonal skills
- Accurate money handling
- Heavy lifting
- Shopping management
- Verifying order accuracy
- Relationship building
- Delivery management
- Verbal and written communication
- Payment processing
Timeline
Shopper
Instacart
01.2025 - Current
Dog Walker/Sitter
Wag Caregiver
01.2025 - Current
Driver
Uber
01.2023 - Current
Caregiver/Live-In Caregiver
Visiting Angles
06.2019 - 08.2021
Cleaning crew/Housekeeper
Under the table
12.2018 - 07.2019
Warehouse Worker
Urban Outfitters, Inc.
10.2017 - 10.2018
Cashier/Customer Service Representative
Pizza Villa
02.2017 - 12.2017
Crew member/Cashier
McDonald's
07.2016 - 07.2017
Cashier/Sales Associate
Boscov's
01.2016 - 06.2016
Octorara Highschool