Keyon Henry
Pittsburgh,PA
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Dedicated Nursing Association
02.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Market Research Specialist
Robert Half
10.2024 - 12.2024
- Facilitated effective communication of research findings through visually appealing presentations and written reports.
- Managed multiple market research projects simultaneously, ensuring timely completion within budget constraints.
Nursing Aide
The Sherdian @ Bethel Park
02.2022 - 01.2023
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
- Maintained a clean and safe environment for patients, reducing the risk of infections.
- Established trust with patients of diverse cultural backgrounds by demonstrating sensitivity, respect, and an unwavering commitment to providing top-notch care.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open lines of communication among team members.
Benefits Specialist
Willis Towers Watson
10.2019 - 03.2020
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Contractor
ABM Janitorial Services
08.2018 - 10.2019
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
- Minimized the spread of germs in high-touch areas by regularly sanitizing doorknobs, handrails, light switches, and elevator buttons.
- Supported building security measures by locking doors, turning off lights, and securing sensitive areas after hours when necessary.
Customer Service Representative
Walgreens Alliance Rx
06.2018 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Care Representative
IBEX Global
09.2017 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Food Service Worker
Hello Bistro
10.2016 - 09.2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Dietary Aide
Asbury Heights
01.2016 - 10.2016
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
High School Diploma -
Pittsburgh Carrick High School
Pittsburgh, PA06.2017
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Compassionate
- Safety Precautions
Timeline
Market Research Specialist
Robert Half
10.2024 - 12.2024
Certified Nursing Assistant
Dedicated Nursing Association
02.2023 - Current
Nursing Aide
The Sherdian @ Bethel Park
02.2022 - 01.2023
Benefits Specialist
Willis Towers Watson
10.2019 - 03.2020
Contractor
ABM Janitorial Services
08.2018 - 10.2019
Customer Service Representative
Walgreens Alliance Rx
06.2018 - 08.2018
Customer Care Representative
IBEX Global
09.2017 - 06.2018
Food Service Worker
Hello Bistro
10.2016 - 09.2017
Dietary Aide
Asbury Heights
01.2016 - 10.2016
High School Diploma -
Pittsburgh Carrick High School
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