Keyona Cox-Harris
Pittsburgh
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Passavant Memorial Homes
Pittsburgh
08.2024 - Current
- Assisted individuals with daily living activities and personal care needs.
- Facilitated communication between clients and their families or support team.
- Implemented individualized care plans tailored to client needs and preferences.
- Maintained a safe and clean environment for all clients to thrive in.
- Provided companionship and social engagement through various activities and outings.
- Monitored client behavior and reported changes to the care team promptly.
- Documented client progress and incidents accurately in compliance with regulations.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Used approved crisis intervention techniques in emergency situations.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Collections specialist
Cardworks Servicing LLC
Pittsburgh
11.2022 - Current
- Recovering outstanding balances on delinquent loans and credit cards
- Maintaining customers accounts while keeping them secure and confidential
- Making outbound calls
- Taking inbound calls
- Helping customers find payment programs to suit their needs
- Applying fee waivers for past due accounts
- Providing good customer service, while going above and beyond solving customers issues
- Working through different systems while in a busy environment
- Working through accounts efficiently
- Setting up automatic payments per customer request
- Communicating through email and chats with management
- Transferring calls to the correct department to service their accounts.
Sales Consultant
AT&T Mobility Services, LLC.
Pittsburgh
03.2022 - 08.2023
- Meeting sales goals
- Educating customers on sales
- Demonstrating advanced product knowledge
- Appointment scheduling
- Maintaining a clean work environment
- Promoting the quality of all products
- Providing good customer service to each customer
- Testing new products
- Checking out cash and card transactions.
Cashier/Cook
Charleys Subs
Pittsburgh
11.2011 - 04.2023
- Operated the cash register and completed food orders
- Cooking and topping off food orders
- Maintaining kitchen cleanliness and all work areas
- Completing promos and handled food sampling
- Bagging all completed orders and handing out menus.
Sales Clerk
Fine Wine & Spirits
Pittsburgh
- 03.2022
- Making sure all Wine & Spirits department standards are met
- Observes sales floor and back stock conditions
- Maintain inventory levels and ensures accurate pricing on products received and sold
- Communicates and works cooperatively with vendors, Wine and Spirits Manager, and Wine and Spirits to maintain and exceed guests’ expectations
- Provides customer service to guests
- Assists guests with finding items they are looking for on sales floor
- Takes orders and other special requests
- Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
- Check out customer purchases on a cash register
- Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
- Ensure all quality standards are being met, including quantity expectations at 100%.
Food Server
Gracious Living
Pittsburgh
09.2018 - 12.2018
- Assisted with preparation, cooking, and baking following special diet orders and directions from the cook
- Assisted with setting up tables, waiting tables, taking orders, serving food and beverages, cleaning/sanitizing tables, and washing dishes
- Reviewed the menu and residents’ orders for proper distribution
- Greeted residents for their meals and provide excellent customer service
- Transport hot and cold foods to and from the kitchen
- Practiced basic math skills.
Sales Rep
Cricket
Pittsburgh
09.2018 - 12.2018
- Present and promote/sell products with solid arguments with existing and prosperous customers
- Assisting customers with products that fits their shopping needs
- Troubleshooting devices while providing comforting information and customer service
- Greeting customers while providing service management to for all new products
- Transferred information throughout different devices
- Maintained cleanliness throughout the store, set up store displays.
Food Server
Rosewood Commons
Pittsburgh
03.2018 - 07.2018
- Set tables and maintain workstations in a neat and orderly fashion
- Clear dishes from tables during and after meal service and re-set table
- Assist in the plating and proper portion controls for residents’ dietary requirements
- Delivered all food items to resident’s tables
- Assist in cleaning and sanitizing all equipment used for serving.
EVS/Food Service Aide
UPMC
Pittsburgh
03.2015 - 03.2017
- Restocking and maintaining inventory practicing FIFO completing par levels
- Maintaining cleanliness throughout the dining room
- Collect trays and silverware to prepared for the dishwasher
- Assisted with serving food whenever critical times occurred.
Recovery
Card Works Services
Pittsburgh
02.2013 - 01.2014
- Managing customer accounts
- Recovering outstanding debts from credit card companies
- Maintaining customers information confidential and secure multitasking through different systems
- Making ingoing and outgoing calls.
Education
Academics HILL HOUSE -
LINTON MIDDLE SCHOOL
Pittsburgh, PAGED Program – Diploma National Retail Federation Customer Service Certification -
Skills
- Payment Posting
- Customer Research
- Account Review
- Account Reconciliation
- Outbound Calling
- Payment Acceptance
- Credit and Collections
- Call Center Background
- Cash Flow and Financial Analysis
- Individualized care planning
- Behavior monitoring
- Daily living assistance
- Customer relationship management
- Effective communication
- Problem resolution
- Active listening
- Conflict resolution
- HIPAA compliance
- Safety monitoring
- Transportation assistance
- Housekeeping tasks
References
References available upon request.
Timeline
Direct Support Professional
Passavant Memorial Homes
08.2024 - Current
Collections specialist
Cardworks Servicing LLC
11.2022 - Current
Sales Consultant
AT&T Mobility Services, LLC.
03.2022 - 08.2023
Food Server
Gracious Living
09.2018 - 12.2018
Sales Rep
Cricket
09.2018 - 12.2018
Food Server
Rosewood Commons
03.2018 - 07.2018
EVS/Food Service Aide
UPMC
03.2015 - 03.2017
Recovery
Card Works Services
02.2013 - 01.2014
Cashier/Cook
Charleys Subs
11.2011 - 04.2023
Sales Clerk
Fine Wine & Spirits
- 03.2022
Academics HILL HOUSE -
LINTON MIDDLE SCHOOL