Detail-oriented delivery driver with a commitment to customer relations and service excellence. Proven track record of timely deliveries and effective communication, contributing to overall customer satisfaction and loyalty.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Delivery Driver
The Boyertown Company Inc.
Bechtelsville
04.2023 - Current
Delivery of The Boyertown Bulletin to over 200 merchant locations on a monthly basis
Identified customer needs and communicated solutions to ensure timely Bulletin delivery
Collaborated with management to analyze and enhance delivery routes, optimizing overall distribution.
Delivery Driver
Grubhub Holdings Inc.
Chicago
09.2021 - Current
Delivered food orders promptly to customers' locations across diverse neighborhoods.
Communicated effectively with customers regarding delivery status and estimated arrival times.
Resolved customer inquiries and issues professionally to enhance service satisfaction.
Delivery Driver
DoorDash
San Francisco
09.2021 - Current
Delivered food orders promptly to customers' locations across diverse neighborhoods.
Communicated effectively with customers regarding delivery status and estimated arrival times.
Resolved customer inquiries and issues professionally to enhance service satisfaction.
Delivery Driver
Parkway Cleaners
West Chester
09.2015 - 02.2022
Delivered customer garments to home or business while upholding customer service standards
Communicated with customers to identify needs and concerns, providing tailored solutions
Executed vehicle maintenance to ensure optimal performance of delivery vehicles
Paratransit Driver
Krapf Coaches/Rover Paratransit
West Chester
04.2014 - 07.2015
Transported passengers, including wheelchair users, prioritizing safety and courtesy to ensure a positive travel experience
Provided specialized transportation for dialysis passengers, focusing on individual needs and comfort to enhance their travel experience
Pre and post shift vehicle inspections to comply with safety and environmental standards
Obtained Class B CDL license to operate commercial vehicles safely
Education
Bachelor of Arts - Criminal Justice
The Ohio State University
Columbus, OH
12-2013
Skills
Customer relationship management
Customer communication
Effective communication
Conflict resolution
Exceptional written and verbal communication skills