KEZIAH CONNOR
Johnstown,PA
Summary
Dedicated to delivering outstanding customer satisfaction through exceptional service and unwavering support. Expertise in leveraging customer service best practices to create tailored solutions that effectively address diverse client needs. A proactive approach to problem-solving ensures a positive experience in every customer interaction. Committed to fostering long-term relationships by consistently exceeding expectations and enhancing overall service quality.
Overview
14
14
years of professional experience
Work History
Enrollment Specialist
Healthnet Federal Services
10.2022 - 01.2025
- Communicated effectively via telephone, email, and in person with prospective customers.
- Updated, entered, and reviewed customer data.
- Understood and thoroughly explained services provided to customers and potential customers.
- Researched and identified potential new markets.
- Collected premiums on or before effective date of coverage.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Coded data from participant interviews.
Customer Service Representative
Salem Solutions
03.2019 - 01.2022
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Qualfon
10.2020 - 02.2021
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Technical Support Representative
Concetrix
05.2019 - 09.2020
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
School Crossing Guard
Philadelphia Police Department
05.2015 - 12.2017
- Direct and escort pedestrians across the street.
- Guide or control vehicular or pedestrian traffic at such places as street, railroad crossings and construction sites.
- Communicate traffic and crossing rules to students and adults.
- Direct traffic movement or warn of hazard using signs, flag and hand signal.
- Monitor traffic flow to locate safe gaps through which pedestrians can safely cross the street.
Administrative Assistant
General Auto Repair
09.2010 - 11.2017
- Answering calls, taking messages and handling correspondences.
- Maintaining diaries arranging appointments, logging and processing bills.
- Recruiting, training and supervising staff.
Enumerator
United States Census Bureau
03.2016 - 09.2016
- Chart out plans to visit residents f a specified city.
- Contact people threw telephone, email, and live person to obtain pertinent data.
- Physically travel to residents homes to interview them.
- Explain the objectives of surveys and their procedures to people who are to be interviewed.
- Compile, record, and code information received from specified forms into a predefined database.
Education
GED, CNA & Home Health Aide -
District 199c
Philadelphia, PA01.2007
Skills
- Strong communication skills
- Experienced with Microsoft Office applications
- Skilled in maintaining a typing speed of 40 WPM
- Strong performance in high-stress situations
- Collaborative team building
- Meticulous attention to detail
- Strong negotiation abilities
- Self-directed task management
Timeline
Enrollment Specialist
Healthnet Federal Services
10.2022 - 01.2025
Customer Service Representative
Qualfon
10.2020 - 02.2021
Technical Support Representative
Concetrix
05.2019 - 09.2020
Customer Service Representative
Salem Solutions
03.2019 - 01.2022
Enumerator
United States Census Bureau
03.2016 - 09.2016
School Crossing Guard
Philadelphia Police Department
05.2015 - 12.2017
Administrative Assistant
General Auto Repair
09.2010 - 11.2017
GED, CNA & Home Health Aide -
District 199c