Khadiza Khanam
Lansdale
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Produce Junction
07.2020 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Cashier
GAIN
04.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Package Handler
Apex
11.2019 - 02.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Package Handler
FOX
08.2019 - 11.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Packer
Accupac
05.2019 - 08.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Education
Montgomery County Community College
Blue Bell, PASkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Customer complaint resolution
- Complaint handling
- Stock replenishment
- Employee management
Languages
Bengali
Full Professional
Hindi
Full Professional
Timeline
Customer Service Associate
Wawa
07.2023 - Current
Cashier
Produce Junction
07.2020 - 06.2023
Cashier
GAIN
04.2020 - 07.2020
Package Handler
Apex
11.2019 - 02.2020
Package Handler
FOX
08.2019 - 11.2019
Packer
Accupac
05.2019 - 08.2019
Montgomery County Community College
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